Commercial Operations Manager - DC METRO

Job Description

Job Description

Description:

About the Company

Founded in 1918, Guardian Service Industries is a family-owned provider of integrated facility services, including Janitorial, Security, and Engineering & Operations. We serve over 1,000 clients and maintain more than 110 million square feet across the Northeast, spanning commercial and government buildings, residential communities, schools, transportation hubs, and retail environments.

Our expertise includes janitorial services, security, engineering operations, pest control, lighting and electrical, window cleaning, concierge/front desk services, and specialty restoration for marble, metal, and wood.

Guardian Service Industries — Your Facility Solution Provider.

Position Overview

Guardian Service Industries is seeking a Commercial Janitorial Operations Manager to lead and oversee janitorial service delivery throughout the DC METRO Market. This role is responsible for managing field operations, supervising staff, ensuring quality control, and maintaining strong client relationships across multiple sites.

The ideal candidate is a hands-on leader with deep expertise in commercial janitorial operations, including floor care, staffing, and union environments.

Key Responsibilities

• Lead, train, and supervise janitorial teams across multiple commercial accounts
• Oversee daily operations to ensure high-quality cleaning standards and client satisfaction
• Develop, analyze, and adjust staffing plans and schedules to meet service requirements
• Conduct regular site inspections and ensure compliance with company and safety standards
• Measure and assess building spaces to support staffing models, cost controls, and service scope accuracy
• Recommend and implement improvements to cleaning methods and operational efficiency
• Manage union labor environments, including staffing, sectioning, and progressive discipline
• Oversee floor care programs (stripping, waxing, carpet shampooing, etc.)
• Ensure proper use, maintenance, and inventory of equipment and supplies
• Utilize mobile technology (smartphone/tablet) for inspections and reporting
• Respond to emergency situations, including weather events and facility issues
• Execute special projects and additional assignments as needed

Qualifications

• Minimum 3+ years of supervisory experience in commercial janitorial operations
• Strong working knowledge of janitorial services, including floor and carpet care
• Experience in union environments preferred
• Understanding of scheduling, inspections, material distribution, and payroll systems
• Ability to read and interpret scopes of work and service specifications
• Proficiency in Microsoft Excel and basic math skills
• Strong written and verbal communication skills
• Valid driver’s license required
• Ability to work flexible hours, including weekends and emergency response
• Ability to lift, carry, push, or pull 30+ pounds

Preferred Skills

• Strong organizational and time management skills
• Detail-oriented with the ability to prioritize multiple sites and responsibilities
• Professional, flexible, and solutions-driven approach
• Positive, team-oriented attitude
• Spanish proficiency is a must
• DC Area residency preferred

Additional Information

The responsibilities and qualifications outlined above may be modified at the Company’s discretion without notice.

Guardian Service Industries is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.