Outreach Specialist

Job Description

Job Description

Role Summary

We are seeking a motivated, organized, and community-focused Enrollment & Outreach Assistant to support health education and wellness programs serving older adults and diverse communities throughout San Francisco!

In this rewarding role, you will support the Health Promotion Department by assisting with community outreach, recruitment, enrollment, and administrative coordination for health education workshops. Programs include the Diabetes Empowerment Education Program (D.E.E.P.) and Chronic Disease Self-Management Program (CDSMP), with educational workshops addressing diabetes, chronic pain management, HIV, and other chronic health conditions.

This position is primarily focused on administrative support and community outreach, helping connect individuals with valuable health education resources and programs.

The ideal candidate enjoys building community relationships, working with diverse populations, and supporting programs that empower individuals to improve their health and independence.

Duties & Responsibilities

Community Outreach & Engagement

• Participate in community outreach events throughout San Francisco to generate referrals for health promotion and healthier living programs.

• Attend community events, including health fairs, cultural festivals, faith-based gatherings, and other networking opportunities.

• Promote health education workshops through email campaigns, social media, and community partnerships.

• Engage with community members to support recruitment and enrollment in health education programs.

• Attend community events a few times per month, including occasional weekend events.

Enrollment & Administrative Support

• Complete the enrollment process for patients participating in health promotion and healthier living programs.

• Recruit, enroll, and follow up with individuals participating in health education workshops.

• Complete all required data collection, documentation, and paperwork throughout the enrollment process.

• Maintain accurate and up-to-date databases documenting enrollment and outreach activities.

• Maintain enrollment-tracking spreadsheets and program records.

Health Education & Workshop Support

• Support the delivery of health education workshops focused on chronic disease self-management, diabetes, pain management, HIV, and related health topics.

• Receive cross-training to assist with workshop facilitation when needed.

• Host virtual classes and support workshop operations.

• Assist with administrative coordination for health education programs.

Departmental & Program Support

• Attend departmental meetings.

• Assist with program deliverables and documentation required by funders.

• Demonstrate compassion, excellence, resourcefulness, inclusivity, and a commitment to outstanding customer service.

• Treat patients, community members, colleagues, and partners with empathy, kindness, dignity, and respect.

• Perform other reasonably related duties as assigned.

Required Qualifications

Education

• High School Diploma.

Work Experience

• 1–2 years of experience in outreach, enrollment, and program administrative assistance.

• 1–2 years of experience in health promotion, health education, and outreach.

Skills & Abilities

• Bilingual English/Spanish or English/Chinese required.

• Experience and comfort engaging in community outreach efforts.

• Comfortable working independently and taking initiative.

• Ability to communicate effectively, both verbally and in writing, with diverse populations.

• Working knowledge of Microsoft programs and Outlook.

• Ability to travel locally using public transportation or a personal vehicle.

Required Licenses

• Valid California Driver's License and good driving record required upon hire.

Desired Qualifications

Education

• Associate's Degree in Health Education, Nutrition, or a related field preferred.

Experience

• Minimum of 1 year of experience working with older adults.

• Minimum of 1 year of work experience with facilitation.

Knowledge & Skills

• Knowledge of the San Francisco community.

Location, Setting & Work Type

• Location: San Francisco, California

• Primary Setting: Senior Center / Professional Administrative Office

• Work Arrangement: Fully On-Site, with Local Community Travel

• Community Outreach: Local travel throughout San Francisco a few times per month

• Weekend Availability: Occasional weekend community events required. When weekend work occurs, the employee's schedule will be adjusted during the same workweek to maintain a standard work schedule. For example, working Saturday would result in a weekday off during that same week.

• Equipment: Routine use of computers, phones, photocopiers, filing cabinets, and fax machines.

Physical & Working Requirements

• Ability to stand or sit for extended periods.

• Regular use of hands and arms for handling, reaching, and performing office tasks.

• Ability to communicate verbally and hear.

• Occasional climbing, stooping, kneeling, crouching, or crawling.

• Close vision and ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

If you're interested, please reply to this advertisement or directly email your resume to me at View email address on ziprecruiter.com or by calling/texting View phone number on ziprecruiter.com. I strive to reply within 48 hours. Looking forward to connecting with you soon.