Service Client Care Representative

Job Title: Service Client Care Representative

Toyota of Riverside

Position Overview: Toyota of Riverside is seeking a friendly, professional, and customer-focused Service Client Care Representative to join our team. This role is essential in creating a positive first impression for our customers. The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional customer service.

Key Responsibilities:

• Assist with incoming service phone calls.
• Set up, schedule and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow up phone calls to previous day service customers to ensure complete satisfaction.
• Bring all customer concerns and complaints to the attention of the Service Manager.
• Make follow up phone calls to current open recall customers.
• Respond to all service internet leads and set up service department appointment accordingly.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive attitude with a customer-first mindset
• Basic knowledge of the automotive industry
• Ability to work in a fast-paced environment
• Self-starter and self-motivator
• Previous customer service, sales or call center experience is a plus
• Bilingual is a plus

What We Offer:

• Competitive pay $18/hr plus bonus opportunity
• Opportunities for growth and advancement
• Supportive and team-oriented work environment
• Employee discounts and benefits

If you enjoy helping people and want to be part of a dynamic automotive team, we’d love to hear from you!