Senior Solutions Consultant

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions.

We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design next-generation CX solutions powered by AI and cloud technologies.

This opportunity is part of our Talent Pool, meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities open across the region.

This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.

What You Will Do

• Partner with Sales and customers to design AI-powered CX strategies and solutions
• Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
• Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
• Deliver compelling demos and presentations tailored to both business and technical stakeholders
• Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
• Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)
• Build business cases clearly linked to ROI, operational efficiency, and customer loyalty
• Support RFx processes with strong technical and strategic positioning
• Collaborate with partners to drive innovation and adoption of AI-driven solutions
• Act as a trusted advisor throughout the sales cycle

What We're Looking For

• Proven experience in pre-sales, solutions consulting, or solution architecture
• Strong understanding of CX, CCaaS, and customer journey orchestration
• Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)
• Solid knowledge of cloud architectures, APIs, and integrations
• Ability to translate technology into business value and strategic impact
• Experience engaging with enterprise clients and C-level stakeholders
• Strong communication, storytelling, and influencing skills
• Fluent English required
• Experience in Argentina and/or Chile markets is highly valued

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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