Operations Specialist

About this position Description: About Capital Waste Services At Capital Waste Services (CWS) , we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive. Position Summary The Operations Specialist supports day-to-day operations to ensure efficient, compliant, and high-quality service delivery. This role serves as a key liaison between drivers, operations leadership, customer service, and administrative teams to maintain workflow accuracy, resolve issues in real time, and drive operational performance. Key Responsibilities Support daily operational activities across assigned lines of business (Front Load, Rear Load, Roll-Off, or ASL) Monitor route performance, service completion, and driver productivity Assist with dispatch coordination, route adjustments, and service issue resolution Review and validate operational data including route sheets, service logs, and system entries Serve as a point of contact for drivers regarding routing, service questions, and operational concerns Partner with customer service to resolve missed pickups, service delays, and customer escalations Ensure compliance with company policies, safety standards, and DOT requirements Track and report key performance metrics (KPIs) such as service efficiency, downtime, and route completion Assist with onboarding coordination for drivers including communication of schedules, routes, and expectations Support equipment and asset tracking, including reporting maintenance needs Identify opportunities to improve operational processes, reduce inefficiencies, and enhance service quality Maintain accurate documentation and records in company systems Qualifications High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred 2+ years of operations, logistics, dispatch, or route management experience preferred Experience in waste management, transportation, or service-based industries preferred Strong organizational skills and attention to detail Ability to work in a fast-paced, high-volume environment Proficient in Microsoft Office (Excel, Outlook, Teams); experience with routing or dispatch systems preferred Strong problem-solving and communication skillsAbility to prioritize multiple tasks and adapt to changing operational needs Working Conditions Primarily office-based with frequent interaction with drivers and operations staff May require early mornings, occasional evenings, or weekend availability based on business needs Physical Requirements Ability to sit or stand for extended periods Occasional walking in operational or yard environments Why Join Us Competitive compensation and benefits package Opportunity to play a key role in operational success Growth opportunities within a rapidly expanding organization #J-18808-Ljbffr