Low Voltage Cable Technician

Low Voltage Cable TechnicianSoarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for Low Voltage Cable Technicians in the Lincoln/Omaha and surrounding areas to help our team and the organizations we work with grow.We offer great benefits including self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, 401k, and more!What We Are Looking For In A Low Voltage Cabling Technician:Hands-on experience as a cable technician or in a similar technical roleFamiliarity with networking fundamentals, including switches, firewalls, LAN, and WAN environmentsStrong resourcefulness and a knack for creative problem-solvingExcellent communication skills, both verbal and written, with a professional and positive demeanorProven track record in high-traffic, customer-focused environmentsCommitment to delivering outstanding customer service that goes above and beyond expectationsAbility to quickly learn and adapt to a variety of applications, tools, and servicesConsistently demonstrates professionalism in both attitude and appearanceAwareness of team dynamics and how changes may impact colleagues and customersWhat Our Low Voltage Cabling Technician's Do:Respond to support requests and provide technical assistance via phone, email, or on-siteInstall, change, and maintain cabling, hardware, software, and network equipmentTest and certify cables and telecom equipment to ensure optimal performanceKeep accurate inventory records and documentation for all work performedUse our incident management system to track service requests, troubleshooting steps, and communicationsFollow established network and security protocols—and provide feedback to improve themImmediately report any potential threats or security concerns to senior staffCollaborate with vendors and senior team members to troubleshoot issues or source new equipmentStay up to date with new technologies and best practices, both independently and with guidance from senior staffEnsure customer satisfaction at every step, especially in fast-paced settingsGather information, diagnose issues, conduct research, and confirm service resolution directly with customersRecognize when issues require escalation or referral to another team member and act accordinglyShare customer feedback and suggestions with internal teams to drive improvementProactively identify and recommend improvements to our procedures and processesInterested!?If you love a fast-paced environment that will challenge and grow your skills and abilities, we would love to hear from you! Submit your cover letter and resume today!