IT Manager

About NOCD NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We're changing the world and need other like-minded individuals to accelerate and expand our efforts. IT Manager Location: Chicago, IL (Hybrid) Opportunity Overview NOCD is seeking a hands-on IT Manager to own internal IT operations, employee technology support, device management, and core IT systems across the organization. This role will serve as the primary point of contact for employee technology needs while also helping ensure our systems, processes, and controls support NOCD's security and compliance requirements, including SOC 2. You will work closely with People Operations, Engineering, Security, and external vendors to create a seamless employee experience while maintaining strong operational and security standards. This is an ideal opportunity for someone who enjoys balancing day-to-day support with process improvement, automation, compliance, and operational ownership in a fast-growing environment. IT Operations & Employee Support Serve as the primary point of contact for employee IT support, including account access, device troubleshooting, software issues, and general technical assistance Manage onboarding and offboarding processes, including user provisioning, access management, equipment deployment, and asset recovery Provision, configure, ship, track, and maintain employee laptops, peripherals, and related equipment Administer core business systems including Google Workspace, Slack, Zoom, and other SaaS platforms Manage identity and access management processes to ensure employees have appropriate access based on role and business need Maintain hardware and software inventory records and asset management processes Security & Compliance Support SOC 2 compliance efforts by maintaining IT controls, documentation, evidence collection, and audit readiness Conduct periodic user access reviews and assist with security-related audits and reviews Partner with Engineering and Security teams to implement and maintain security best practices Support endpoint security initiatives, including device compliance, patching, and security monitoring Assist in developing and maintaining IT policies, procedures, and operational documentation Process Improvement & Vendor Management Identify opportunities to automate manual workflows and improve operational efficiency Manage relationships with IT vendors, software providers, and managed service partners Develop scalable IT processes that support company growth while maintaining a positive employee experience Create and maintain internal documentation, knowledge base articles, and support resources Required Qualifications 4+ years of experience in IT support, IT operations, systems administration, or related roles Experience managing employee onboarding and offboarding processes Strong troubleshooting skills across hardware, operating systems, SaaS applications, and identity management systems Experience administering Google Workspace and common workplace collaboration tools Experience supporting endpoint management and device lifecycle management Familiarity with identity and access management concepts and tools Strong organizational skills with the ability to manage multiple priorities simultaneously Excellent communication skills and a customer-service mindset Preferred Qualifications Experience supporting SOC 2 audits, compliance programs, or security control frameworks Experience administering MDM platforms such as Jamf, Kandji, Intune, or similar endpoint management solutions Familiarity with endpoint security, access reviews, and security best practices Experience working in a startup, healthcare, or high-growth environment Experience with ticketing and support platforms such as Zendesk, Jira Service Management, or similar tools Experience creating IT documentation, policies, and operational procedures Basic scripting or automation experience is a plus What Success Looks Like Employees receive timely, effective support and can do their work without technology roadblocks Onboarding and offboarding processes are secure, efficient, and consistent Devices, systems, and access controls remain organized and audit-ready SOC 2 controls are maintained and documented effectively IT operations scale smoothly alongside company growth About Noto Noto is an AI-enabled platform transforming speciality therapy to end the mental health crisis. Powering NOCD, Rebound, and future speciality therapy brands, Noto works across each specialty to streamline payer partnerships, enrollment, and care delivery operations to treat complex mental and behavioral health conditions. Our Brands NOCD NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Today, NOCD manages the largest community of OCD patients in the world—and We're just getting started. Rebound Rebound, We're building the future of trauma care. Over 140 million Americans have experienced trauma, yet effective care remains hard to access. Our mission is to make recovery from trauma the norm, not the exception. Rebound delivers virtual, gold-standard trauma therapy, covered by most major insurance plans, alongside evidence-based tools and deeply supportive guidance. Our work is grounded in psychological science and survivor-centered design, helping people process traumatic experiences, break intergenerational cycles, and reclaim their lives. Benefits Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match 11 observed company holidays a year PTO based on an accrual system Engaging startup environment with an outstanding mission-driven team atmosphere Downtown Chicago office with an on-site gym Noto provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees. The expected pay range for this position is $100,000 to $125,000. Actual pay will be based on the individual’s qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals. #J-18808-Ljbffr