Front Desk Team Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Assistant Spa Director

At Heights Wellness Retreat Boerne, we believe that wellness is not a luxury-it’s a lifestyle. Our Retreats are
thoughtfully designed to nourish the body, mind, and spirit-offering guests a sacred space to rise to their
highest potential. We’re the only wellness destination that combines premium massage and skincare
therapy with innovative hands-free therapies under one roof.

We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily
operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational
excellence, team development, and five-star guest experience in alignment with our brand promise:
Join a Retreat that’s Redefining Wellness!

Why You’ll Love It Here:
• Beautiful, tranquil retreat environment
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage
Technology and more

Company Perks
• Steady Book of Business
• Professional and Safe Environment
• 401k & Wellness Reimbursement
• Paid Time Off
• Free Monthly Services
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities
Schedule/Expected work hours
• 6–8-hour shifts
• Must be able to work varied shifts to include evenings, weekends and holidays.

Responsibilities
• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from
arrival to departure.
• Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
• Partner with the Retreat Director on membership strategy, including overcoming obstacles and
building rapport within the team.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership
sales.
• Support Membership Retention

Qualifications
• Minimum one year of experience sales. Required
• Must be full-time 5 days a week.
• Minimum of one year of leadership experience. Required
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication. Required
• Excellent at building team culture. Required

Company Overview – At Heights Wellness Retreat, we believe wellness starts from within—and that 
includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our 
guests' journeys, but our team members’ personal and professional growth. When you join Heights 
Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others 
and yourself. Let us help you rise to your full potential.
Core Values
• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Succes