Night Auditor

Job Description

Job Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.
Compensation:

$13 - $16 hourly

• Assist with reservations via phone, email, or in person, including group bookings.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.

• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!