Sr. Claims Resolution Analyst

Senior Claims Resolution Analyst

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthennot diluteour mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

Senior Claims Resolution Analysts are responsible for investigating and resolving complex insurance claims. They analyze claim data, review policies, communicate with policyholders and other stakeholders, and negotiate settlements. Senior analysts may also mentor and train junior analysts, provide guidance on difficult cases, and assist with process improvement initiatives. Strong analytical, communication, and problem-solving skills are essential for success in this role.

You Will

• Request additional information, when necessary, for completion of claim processing
• Review claims for eligibility
• Maintain updated records and prepare required reports
• Assist in claims cost control
• Contact individuals about claims and may provide counsel regarding the amount of benefits
• Seek rebels who are curious about AI and its power to transform how we operate and serve our members
• Actively support the achievement of SCAN's vision and goals
• Other duties as assigned

Your Qualifications

• Associate's degree or equivalent experience
• 5+ years of related experience
• Performs work under direct supervision
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff

What's in it for you?

• Base Pay Range: $64,000 - $92,602 Annually
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.