Clinic Receptionist

myPlace Health is built around a simple but powerful belief: older adults deserve the support they need to live safely, independently, and with dignity in their own communities. As a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, myPlace Health brings together customized medical care, social activities, and daily support for participants and their families – all under one roof. Our centers are more than healthcare facilities. They are vibrant community hubs where participants are known by name, valued, and supported as whole people. Behind that experience is a dedicated, interdisciplinary team working together to coordinate care, remove barriers, and improve quality of life for some of the most medically and socially complex populations. For employees, myPlace Health offers the opportunity to do deeply meaningful work in a highly collaborative setting. Team members are encouraged to contribute innovative ideas, and grow alongside a mission that prioritizes compassion, respect, and impact. The result is a culture where people feel connected—to their colleagues, their participants, and the communities they serve. At myPlace Health, work is more than a job. It’s a shared commitment to honoring what matters most. Role Overview As a Clinic Receptionist, you’ll be the first point of contact for participants and caregivers—ensuring every interaction is seamless, respectful, and supportive. You’ll help keep clinic operations running smoothly by managing front desk workflows, coordinating appointments, and connecting participants with the care they need. You’ll serve as a central hub across the clinic, partnering closely with providers, the Interdisciplinary Team (IDT), and scheduling teams to ensure clear communication, timely coordination, and a high-quality experience for the older adults we serve. Responsibilities Own the front desk experience: Serve as the first point of contact for participants and caregivers, creating a welcoming, organized, and participant-centered clinic environment while supporting daily operations. Manage the flow of care: Perform check‑in and check‑out for clinic visits and onsite services, ensuring accurate documentation and a smooth participant experience. Monitor clinic flow, support walk‑ins, and communicate delays or updates to staff and participants. Coordinate scheduling with precision: Schedule, confirm, and coordinate clinic appointments and follow‑ups in partnership with providers and care teams. Support procedural scheduling and ensure timely, accurate execution across teams. Be the communication hub: Manage the main center phone line, including call routing, transfers, and voicemails. Route messages appropriately, elevate urgent needs, and ensure clear communication across participants, caregivers, and internal teams. Connect teams to deliver care: Serve as a liaison between clinic staff, the Interdisciplinary Team (IDT), and centralized scheduling to ensure alignment and continuity of care. Keep records accurate and audit‑ready: Maintain timely and accurate documentation in EMR and scheduling systems, including appointment updates, participant information, and administrative workflows. Support the details that matter: Verify and update participant demographics and communication preferences. Assist with referrals, records requests, and other administrative coordination while maintaining compliance with HIPAA standards. Qualifications and Experience High school diploma or equivalent and at least 2+ years in a receptionist, front desk, or administrative support role—ideally within a healthcare, clinic, or senior services environment. Bilingual in English/Spanish (test to assess proficiency). Bilingual skills preferred for Spanish or other languages depending on site needs. Proven experience supporting scheduling and participant flow, including check‑in/check‑out, appointment coordination, and managing multi‑provider calendars. Strong familiarity with EMR/EHR and scheduling systems, with a high degree of accuracy in documentation and data entry. Strong communication and customer service skills, including the ability to de‑escalate concerns and communicate clearly with participants, caregivers, and staff. A genuine passion for serving high‑risk seniors and frail older adults with warmth, patience, and respect. Demonstrated ability to maintain confidentiality and consistently follow HIPAA and organizational policies when handling sensitive participant information. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks in a fast‑paced clinic environment. A team‑oriented approach with experience coordinating effectively across providers, the Interdisciplinary Team (IDT), and centralized scheduling teams. Consistent attendance and punctuality, with the ability to work standard clinic hours as scheduled. Proficiency with office technology, including phone systems, Microsoft Office or Google Workspace, scanners/copiers, and communication tools. Benefits Base salary range: $20.14 to $29.16 per hour. Annual employee bonus program. Medical, Dental, Vision coverage. Generous paid‑time‑off (PTO). 11 paid holidays per year, plus 1 additional floating holiday. Excellent 401(k) retirement saving plan with employer match. Robust employee recognition program. Robust wellness program. Tuition reimbursement. Health & Safety To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent upon providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you from providing information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available. #J-18808-Ljbffr