Information Specialist

General information Date Thursday, August 27, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is currently hiring a Veterans Billed Specialist to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Veterans Billed Specialist is responsible for resolving billing issues related to diagnostic testing by ensuring facilities bill VES directly rather than the Veteran. When billing concerns arise and are routed through our call center, this role conducts outbound outreach to medical facilities to clarify billing requirements, coordinate reassignment of invoices to VES, and verify accounts are updated and closed appropriately. The specialist maintains a daily log of follow-ups, prioritizes cases based on urgency, and provides Veterans with confirmation of resolution, including zero-balance letters when applicable, delivering accurate, timely support throughout the process. Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity. Essential Duties and Responsibilities Update facility billing information. Request claims and processing payment. Ensure VES payments have been posted. Confirm zero balances on patients’ accounts. Mail zero balance letters to veterans and/or request a zero balance letter be mailed to the veteran from the facility. Process payments to facilities according to Contracted rates. Answer internal and external calls pertaining to claim status and billed veteran issues. Maintain communication with facilities in regards to obtaining outstanding or current claims. Must be willing and able to work the training schedule of 8:00 AM - 4:30 PM CT, Monday-Friday up to 3 weeks, with no planned absences required. Please note upon hire, Veteran Evaluation Services (VES) a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will NOT be exempt from using company provided equipment. Must currently and permanently reside in the Continental US. Home Office Requirements Using Maximus Provided Equipment Internet speed of 20mbps or higher required (you can test this by going to Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router Private work area and adequate power source Qualifications High School Diploma or GED required. One to two years related experience in insurance or medical billing. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at View email address on click.appcast.io . #J-18808-Ljbffr