P2P Operations Specialist I

Apogee Services Inc. Position Summary Provides day-to-day Procure-to-Pay (P2P) and expense management operational support to ensure purchasing, invoicing, and employee expense activities flow accurately and efficiently through Coupa and SAP Concur. Acts as a front-line resolver for transactional issues, applying standard work, maintaining audit discipline, and escalating exceptions appropriately. Responsibilities Transactional P2P Execution Provide requisition guidance correct submissions to ensure accurate and correct approval routing and perform any necessary buyer approvals/actions as needed. Execute ad hoc and blanket PO creation and updates in accordance with defined standards. Perform PO changes, closures, and re-openings to correct errors and support downstream processing. Support buyer and invoice approval workflows by resolving data or process issues (does not approve). Invoice & Receipt Support Process invoices and resolve 2-way and 3-way match exceptions. Drive receipt follow-up with requesters and document outcomes. Resolve invoice holds related to missing receipts, pricing mismatches, or PO inaccuracies. Assist, track and manage and troubleshoot return transactions Expense & Card Program Support (Concur) Manage new and revised corporate card requests in bank portals and SAP Concur. Perform routine expense report audits to ensure policy compliance and data accuracy. Troubleshoot common SAP Concur issues related to card feeds, expense types, and user setup. Coordinate with employees, managers, and Finance to resolve expense-related issues. Operational Issue Resolution Resolve routine Coupa- and Concur-related issues using established patterns. Monitor ticket queues and shared inboxes; complete work within SLAs. Communicate with suppliers and internal stakeholders to obtain corrections or missing information. Continuous Improvement Support Identify recurring issues and flag trends to the P2P Operations Supervisor. Provide inputs for root-cause analysis and stabilization efforts. Other duties as assigned Education & Experience Required: Associate’s degree in Business, Finance, Supply Chain, or equivalent experience. 2–5 years experience in P2P, AP, or expense management processing roles. Experience with Coupa, SAP, or other ERP-integrated P2P tools. Experience working in ticketing or queue-based workflows. Demonstrated ability to manage exceptions, follow standard work, and communicate clearly with business users. Salary Range: $25.00 - $31.00/hour Our Benefits We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team. Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability) Incentive Plans 401(k) with employer contribution and match Employee Stock Purchase Plan with employer match Paid Time Off (Vacation and Sick Time) Paid Holidays Tuition Reimbursement Program Employee Assistance Program (EAP) Wellness Program Training and Career Progression Apogee and our brands are an Equal Opportunity Employer. #J-18808-Ljbffr