Administrative Service Rep - Concierge Medicine - 140673

Payroll Title: AMBUL CARE ADMSTN CRD 2 CX Department: COMM CARE CONCIERGE Hiring Pay Scale: $31.19 - $45.43 / Hour Worksite: La Jolla Ambulatory Clinics Appointment Type: Career Appointment Percent: 100% Union: CX Contract Total Openings: 1 Work Schedule: Days, 8-Hour Shifts, Monday-Friday #140673 Administrative Service Rep - Concierge Medicine UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. UCSD Layoff from Career Appointment: Apply by 8/13/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Administrative Services Representative – Concierge Medicine provides comprehensive administrative and operational support to the Concierge Office, contributing to efficient clinic operations and a seamless patient experience. Responsibilities include scheduling physician appointments, facilitating and coordinating specialty appointments both within and outside the Concierge Office, and supporting patient access and care coordination. This role manages insurance copay collections and large-scale cash transactions related to membership fees, maintains and optimizes clinician and Advanced Practice Provider (APP) schedules through template management, and ensures accurate telephone documentation and routing of patient encounters. The Administrative Services Representative works closely with specialty department staff to enhance coordination of care, responds to and processes prior authorization requests, and maintains physician panel lists to support effective clinic operations. While not required, a cover letter is highly recommended when applying to this position.

MINIMUM QUALIFICATIONS

A minimum of six (6) years of related experience, education/training, OR, a Bachelor's degree in business, healthcare administration, or related area plus two (2) years or more of relevant experience. A minimum of two (2) years of billing experience in a Primary Care or Internal medicine practice. Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area. Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments. Strong verbal, written, and active listening skills, with the ability to clearly communicate clinic policies, procedures, and expectations to patients and team members. Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team. Strong organizational and time management skills, with the ability to prioritize competing responsibilities, take initiative, meet deadlines, and maintain accuracy in a fast-paced environment. Proficiency with Microsoft Office applications, including Word and Excel, as well as experience using relevant healthcare and clinic operations information technology, including billing systems, medical record documentation, and data management tools. Ability to analyze data, conduct research, and prepare clear, accurate reports to support clinic operations and decision-making.

PREFERRED QUALIFICATIONS

Lean Six Sigma training or similar process-improvement experience. Proficiency with Epic EHR system and related scheduling/billing applications. UCSD system knowledge.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $65,125 - $94,858 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $31.19 - $45.43 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable. UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team! Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California’s Anti-Discrimination Policy, please visit: UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace #J-18808-Ljbffr University of California San Diego