Sr Ops Administrator - MySchedule

Administrative Support

Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to Employee Roster Management Application (ERMA), the ERMA Dashboard, MySchedule, including reporting and the MySchedule Dashboard. Serves as a customer's first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.

Essential Functions

• Responsible for the support, maintenance and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule in collaboration with operations and MySchedule management,
• Prints rosters from MySchedule systems and provide to management for daily operational sort function.
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Support package handlers with set-up of MySchedule, including set up of Identity Now, set up of Fed Ex enterprise passwords, and MySchedule app download.
• Assists with all package handler tasks and troubleshooting within MySchedule.
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Ensures all package handler information is updated into corresponding systems In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description.
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data into various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Provides support for the recruiting process (e.g., scheduling interviews, sending back FedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates.
• Provides customer service and support for both internal and external customers for HR-related processes.
• Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees.
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log).
• Generates, compiles, and distributes HR reports.
• Participate in special projects, to include job fairs and HR Assessments, etc.
• Provides support to HR Department as needed.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Performs other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Four (4) years customer service, clerical or related experience required.

Knowledge, Skills, and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Pay Transparency:

Pay: $18.19 - $27.34 / hr

Additional Details: Tuesday - Saturday, 12:30pm - 8:30pm