Delivery Executive, West Market Unit

Purpose and Objectives The Delivery Executive (DE) is a senior leader accountable for end-to-end delivery success across strategic accounts. This role provides executive oversight, fosters trusted customer relationships, and ensures alignment between SAP solutions and the customer's business transformation objectives. The DE is central to driving adoption, consumption, and realized value through the Activate Methodology, leveraging the integrated toolchain, driving solution to Fit to Standard (SAP Best Practices) and Clean Core architecture principles, while promoting innovation through AI-enabled solutions and creative problem solving. As the primary delivery representative to customer senior business and IT executives, the DE leads delivery governance throughout the transformation lifecycle—from sales support and implementation to post-go‑live stabilization—ensuring consistent focus on customer outcomes and long‑term value both customer facing and SAP internal, integrating with the SAP ecosystem across the SAP organization ensuring aligning with global and regional executive sponsors for the customer and their respective teams. This role requires close collaboration with the Managing Partner, Services Account Executive (SAE), partners, and internal SAP teams. Expectations and Tasks Strategic Account Oversight & Governance Own delivery accountability across assigned accounts, ensuring consistent execution and program success. Establish strong customer-facing and SAP internal governance frameworks to manage scope, risk, performance, and to drive innovations based on existing and new solution capabilities which are on SAP’s roadmap or are potential future roadmap capabilities. Monitor consumed Annual Contract Value (cACV) and ensure progress on Commit-to-Consume (C2C) targets. Provide oversight to delivery managers and project teams. Facilitate and ensure integration with SAP ecosystem and System Integrators involved in the transformation at the respective customers. Adoption and Consumption Leadership Act as the Adoption and Consumption Executive, driving uptake and realized value of SAP solutions. Lead adoption strategies that support cloud transformation, AI innovation, and operational efficiency. Business Transformation & Value Realization Align SAP services with the customer’s strategic objectives to enable measurable business outcomes. Guide digital transformation initiatives and develop long-term value plans. Leverage creative, AI-driven solutions to solve complex customer challenges. Executive Engagement & Relationship Management Build and maintain trusted relationships with customer and SAP executives. Serve as the senior escalation point for delivery-related matters. Promote transparency, alignment, and proactive communication across all stakeholders. Service Expansion & Opportunity Development Partner with Sales to identify and shape new service opportunities. Expand SAP’s footprint by aligning future initiatives with customer needs and SAP innovation. Support talent development and foster a culture of excellence, agility, and collaboration. Education and Qualifications / Skills and Competencies Bachelor's degree is required, Master’s degree preferred. Work Experience 10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred. ERP implementation leadership experience managing teams of 50+ resources with $20M+ revenue per year required including PMP certification. Track record of being able to translate business strategies into business capabilities needed to enable and to solutions required to operationalize while becoming the trusted advisor to customer business and IT executives. Track record of leading executive customer-facing and internal steering meetings working with business and c-level IT executives. Ability to integrate and coordinate with teams external to deployment project to ensure successful delivery across the ecosystem. Track record of building and managing a portfolio of innovation use cases with the customer, proving out use cases, and transferring successful use cases into production. Track record of leading $10M+ pre-sales pursuits successfully positioning strategic and business transformative consulting engagements. Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration. Proven ability to build trusted relationships at the client business and IT executive level. Ability to effectively manage and resolve client escalations. Demonstrated leadership by example style in managing teams and clients. Experience utilizing AI Tools to drive project delivery success. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 151900-340900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: View email address on click.appcast.io. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Job Details Requisition ID: 452812 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: California, Washington, Colorado, Oregon, Arizona. #J-18808-Ljbffr SAP