Studio+ Customer Growth Consulting - TMT - Manager

Location: Atlanta, Boston, Chicago, New York, Washington At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Studio+ Customer Growth Consulting - Manager The opportunityWe are seeking a seasoned Growth Consulting Manager to lead customer transformation programs from vision to execution for our clients in the TMT sector (Technology, Media, Telecom). This role focuses on shaping strategy, designing future state experiences, and leading cross-functional teams across multiple channels to deliver measurable business outcomes for our clients. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and managing execution of initiatives. The ideal candidate brings a strong foundation in growth, marketing, customer transformation, digital delivery, and consulting leadership, with an understanding of how emerging capabilities—including data, automation, and AI—are beginning to reshape customer engagement and marketing operations. You do not need to be an AI or Technology specialist, but you should be informed, curious, and able to incorporate evolving capabilities into modern customer programs. This candidate will help grow our marketing practiceby managing high impact consulting projects, contributing to business and practice development, and training senior consultants and consultants. Your key responsibilities: Marketing Transformation Leadership: Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector. Team Leadership: Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers and marketing operations specialists End-to-End Transformation Delivery: Oversee the design and implementation of scalable growth & marketing ways of working - including planning, workflow, governance, and AI-enabled content and campaign operations Client Relationship management: Act as a trusted partner to client growth, marketing, digital, and customer experience leaders - aligning stakeholders, driving decisions, and ensuring measurable outcomes Practice Growth: Support the Practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and helping with recruiting Innovation & Enablement: Build continuous understanding and knowledge of the latest AI-driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness and efficiency, and optimize processes and operations To qualify for this role you must have: Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus 7+ years of experience in growth, marketing or customer experience consulting roles Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels Significant experience in any of the following sectors: Media & Entertainment, Technology, Telecommunications Experience managing large global teams in distributed, hybrid, or offshore/onshore models Demonstrated ability to balance strategic oversight with hands-on direction Excellent communication, storytelling, and problem solving‑solving skills Strong client-facing presence with the ability to influence stakeholders and propose solutions complex business challenges Passion for mentoring and developing talents Curiosity and/or experience in AI-driven marketing Willingness for travel as follows: in office 2-3 Days/week, 50% domestic travel The ability and willingness to travel and work in excess of standard hours when necessary Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations What we offer: Lead high impact‑impact growth, marketing, and customer transformation programs at the intersection of strategy, experience, and delivery Work closely with senior clients to shape how marketing can drive more growth and deliver better experiences, with more effective technology and operating model Build future‑ready skills while staying grounded in practical, outcome‑driven consulting Grow as a leader in a rapidly growing practice A collaborative culture that values creativity, innovation, and client impact Access to cutting-edge AI and digital marketing tools What we offer youAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io.