Customer Service/Office Administrator

Job Description

Job Description

Position Overview

We are seeking a Customer Service / Office Support professional to join our team. This is a versatile, hands-on position that combines customer service, order processing, administrative support, and shipping coordination.

The ideal candidate is organized, detail-oriented, dependable, and comfortable managing multiple priorities throughout the day . You will serve as an important point of contact for customers while working closely with our sales, administrative, shipping, warehouse, and production teams to ensure orders are processed accurately and delivered on time.

This position is well suited for someone who enjoys a variety of responsibilities and wants to be part of a collaborative team environment.

Key Responsibilities

• Answer approximately 15–20 customer calls per day , handling inquiries, orders, product questions, and general customer service needs
• Receive and process approximately 10–20 customer orders per day
• Provide friendly, professional, and responsive customer service by phone, email, and in person
• Build positive relationships with customers by anticipating their needs and providing timely solutions
• Maintain working knowledge of company products, services, policies, and procedures
• Review customer accounts and transactions and assist with resolving questions or issues
• Enter orders accurately and calculate charges and process payments as needed
• Coordinate customer orders with the sales, administrative, warehouse, and production teams
• Assist with shipping and logistics, including scheduling shipments and preparing shipping documentation
• Track shipments and delivery dates and communicate updates to customers and internal teams
• Respond to shipping questions and help resolve delivery or order-related issues
• Perform data entry, document preparation, filing, and other general administrative duties
• Document customer interactions and ensure information is communicated to the appropriate department
• Assist with special office projects and other administrative tasks as assigned
• Maintain confidentiality of customer and company information
• Use Microsoft Office, Outlook, Google Sheets, QuickBooks, and carrier/shipping systems as needed
• Collaborate with team members to support efficient day-to-day business operations

Qualifications

• 2+ years of customer service, office support, order entry, or administrative experience preferred
• High school diploma or equivalent
• Strong written and verbal communication skills
• Friendly, professional, and customer-focused personality
• Strong organizational skills and the ability to manage multiple priorities
• Excellent attention to detail and accuracy
• Ability to remain calm, professional, and solution-oriented when handling challenging situations
• Ability to explain information clearly and professionally to customers
• Comfortable learning new software and business systems
• Proficiency with Microsoft Office and general computer applications
• Experience with QuickBooks, CRM systems, or order-entry software is a plus
• Shipping, logistics, or order fulfillment experience is preferred but not required
• Familiarity with UPS, FedEx, or other carrier systems is a plus
• Experience with office equipment such as printers, scanners, and fax machines
• Ability to work effectively both independently and as part of a team

What We're Looking For

We are looking for someone who is dependable, organized, customer-focused, and willing to jump in wherever needed . Because this position supports several areas of the business, the ability to prioritize tasks, stay organized, and adapt to changing needs is important.

Shipping and logistics experience is helpful, but we are open to candidates with strong customer service, order processing, and administrative experience who are willing to learn.

Work Schedule

Monday–Friday, 8:00 AM–4:30 PM

This position generally does not require weekend work or overtime . Occasional additional hours may be necessary for special projects or specific business needs.