Weekend Customer Service Representative

Horne Heating and Air Conditioning Belmont, NC Full-Time | Friday through Monday Schedule Friday: 8:00 AM-7:00 PM Saturday: 7:00 AM-6:00 PM Sunday: 7:00 AM-6:00 PM Monday: 8:00 AM-7:00 PM Tuesday through Thursday: Off Pay: $18.00-$24.00 per hour , depending on experience Join Our Weekend Customer Service Team Horne Heating and Air Conditioning is looking for a friendly, dependable Weekend Customer Service Representative to support our HVAC customers during our Friday through Monday schedule. If you enjoy helping people, answering phones, staying organized, and providing excellent customer service, this is a great opportunity to enjoy a consistent four-day workweek with three consecutive weekdays off. Since 1983, Horne Heating and Air Conditioning has served homeowners throughout the Charlotte area. As a family‑owned company, we take pride in providing dependable service while creating a supportive workplace for our employees. Why Join Horne Heating and Air Conditioning? $18.00-$24.00 per hour, based on experience Consistent four-day workweek, Friday through Monday Three consecutive days off every Tuesday, Wednesday, and Thursday Performance incentives and bonus opportunities Ongoing training and professional development Opportunities for career advancement Supportive leadership and team-oriented environment Quarterly team events and annual company celebrations What You'll Do Answer incoming customer calls professionally and courteously Assist homeowners with HVAC service, maintenance, and appointment requests Schedule service calls, estimates, and maintenance appointments Gather and accurately enter customer and service information Communicate appointment confirmations, updates, and scheduling changes Coordinate with dispatchers, technicians, and other team members Follow up with customers regarding estimates and service needs Handle customer questions and concerns calmly and professionally Maintain accurate records in the company's customer management system Help ensure customers receive timely assistance, especially during busy weekend hours What We're Looking For Two or more years of customer service, call center, or office experience preferred Ability to consistently work Friday, Saturday, Sunday, and Monday during the scheduled hours Excellent communication skills and a friendly, professional phone presence Strong organizational skills and attention to detail Ability to multitask and manage changing priorities Comfortable using computers, Microsoft Office, and customer management systems Dependable, punctual, and able to work effectively with limited supervision Ability to handle frustrated customers with patience and professionalism Positive attitude and commitment to providing excellent customer service Preferred But Not Required Experience in HVAC, plumbing, electrical, or home services Familiarity with ServiceTitan or similar scheduling software Previous appointment scheduling or outbound customer follow-up experience Bilingual English and Spanish communication skills Build Your Career With Horne Heating and Air Conditioning At Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide how we serve our customers and support our employees. If you're looking for a consistent weekend-focused schedule, competitive pay, and an opportunity to grow with an established company, we'd like to hear from you. Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment Salary: $18.00 - $24.00 per hour #J-18808-Ljbffr Horne HVAC Charlotte