Practice Operations Manager

Job Description

Job Description

Description:

North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front

office operations and elevate the patient and team experience across our practice. This role is responsible

for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while

ensuring operational excellence, compliance, and alignment with NPOS standards.

This position is ideal for an experienced healthcare leader who thrives in a fast-paced, high-performance

environment and takes genuine pride in developing people, driving results, and delivering exceptional

patient and referral partner experiences. The Practice Operations Manager serves as a key partner to

Surgeons and organizational leadership, maintaining a collaborative, patient-centered, and high-performing

environment.

At NPOS, we believe exceptional patient care begins with exceptional people. Behind every great patient

experience is a team operating with discipline, teamwork, and a commitment to doing the right thing.

Why Join North Pittsburgh Oral Surgery

At NPOS, we believe a strong culture creates exceptional patient care. Our culture is built on teamwork,

respect, accountability, and a shared commitment to excellence. We invest in our team members and foster

an environment where individuals feel valued, supported, and empowered to grow professionally.

What You’ll Do

• Oversee the daily operations of the Patient Care Coordinator team, ensuring consistent adherence

to NPOS standards and service excellence

• Lead onboarding, training, and ongoing professional development of all front office staff
• Ensure delivery of exceptional customer service to patients, families, and referring providers at

every point of interaction

• Collaborate with Physicians and Clinical Management to align scheduling priorities with operational

capacity and patient care goals

• Lead full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators in

partnership with the Regional Manager and Clinical Leadership

• Conduct structured 90-day and annual performance reviews with documented feedback and

development goals

• Administer corrective and disciplinary action when necessary, with thorough documentation and

consistent policy application

• Build and sustain trusted referral partner relationships, serving as a visible ambassador for the

practice

• Manage front office electronic systems, vendor relationships, and routine maintenance coordination
• Oversee cost-effective procurement of business supplies and equipment, ensuring budget alignment
• Manage and maintain accurate cosmetic injectable inventory across office locations
• Coordinate facility repairs and maintenance to ensure a safe, professional patient environment
• Prepare and deliver operational reports as directed by the Regional Manager
• Maintain rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures
• Serve as the primary escalation point and daily resource for the front office team, maintaining

operational continuity

What We’re Looking For (Qualifications)

• Minimum 1–2 years of supervisory or management experience in a healthcare or medical office

setting

• Comprehensive knowledge of front office operations, scheduling systems, and healthcare

compliance standards

• Demonstrated success in staff training, coaching, and performance management
• Proven experience working in direct partnership with physicians and senior organizational

leadership

• Exceptional organizational, communication, and leadership capabilities
• Polished professional presence with an unwavering commitment to patient-centered service

excellence

Preferred Qualifications

• Experience in oral surgery, dental specialty, or multi-location healthcare environments
• High proficiency in practice management software; DSN platform experience strongly preferred
• Experience managing referral partner relationships and community-level outreach
• Familiarity with inventory management, vendor coordination, and budget oversight
• Strong conflict resolution, disciplinary documentation, and employee relations skills

Professional Attributes We Value

• Confident, composed leadership presence with the ability to earn trust across all levels of the

organization

• High level of accountability, ownership, and operational discipline
• Genuine investment in the growth and success of each team member
• Solutions-oriented mindset with resilience under pressure
• Team-first approach with strong cross-functional collaboration skills
• Commitment to continuous improvement and service excellence
• Alignment with NPOS values: Do the Right Thing. Reach for Excellence. Achieve Through Teamwork.