Coordinator BPS Cust Serv

Customer Service Representative

Required to work a hybrid schedule. Responsible for the customer service functions for all assigned lines.

Responsibilities:

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements listed below.
• Other duties as assigned.

Qualifications:

• Education: High School Diploma/GED, Associate Degree, Formal Customer Service Training Preferred.
• Work Experience: Two years of business process solutions, customer service, and/or administrative experience. One year of food broker experience preferred.
• Knowledge, Skills and Abilities: Strong interpersonal, organizational and administrative skills. Effectively communicate with others. Able to operate a calculator, computer, printer, fax machine, telephone, and copier. Proficient in MS Office (Word, Excel, and Outlook). Proficient in data/order entry and software. Possess Becton System technical skills. Type a minimum of 60 wpm.
• Physical: Seeing + Listening

About Us: Acosta, and its subsidiaries, is an Equal Opportunity Employer.

Job Category: Sales Support

Position Type: Full time

Business Unit: Corporate

Salary Range: $1,700.00 - $17.50

Company: Acosta Employee Holdco LLC

Req ID: 30965