Director, AI-Driven WFM & Service Experience

Elevance Health, Inc.

Elevance Health, Inc. seeks a Director Workforce Management Service Experience to lead strategic direction and tactical execution of advanced workforce planning across contact centers. You will drive forecasts, capacity planning, and staffing models for multi-channel service delivery in a hybrid office/remote setting. You'll partner with stakeholders to ensure budgets, performance guarantees, and compliance, while guiding AI-enabled insights and automation to improve efficiency and #J-18808-Ljbffr Elevance Health, Inc.

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Vacancy posted 5 days ago

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