Support Technician

Job Description

Job Description

Company Description

Mission Critical Group (MCG ) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With more than 1.5 million square feet of U.S. manufacturing capacity, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

The Support Tech will be responsible for supporting the Blast and Brake Forming areas. This role 

will provide safe and timely movement, storage, and organization of materials throughout the production floor to support maximized efficiency and reduce downtime for machine operators. This role requires a safety-first mindset, with strict adherence to all safety protocols and a proactive approach to maintaining a clean, organized, and hazard-free work environment. The Support Technician demonstrates strong ownership mentality, taking full responsibility for their work area, anticipating team needs, and contributing to continuous improvement and overall production flow. 

Schedule: Monday to Friday 5am to 2:30pm | Will work occasional Saturdays   

Accountabilities 

• Deliver raw materials and components to Blast and Brake forming operators as needed 

• Remove finished or processed materials from workstations and relocate to the appropriate areas 

• Transport work sections between staging areas and active workstations 

• Organize and maintain staging areas with clear job number identification 

• Clean and clear workstations of debris, preparing them for the next cycle or process 

• Ability to read and understand work orders, production tags, labels, and basic schematics 

• Perform other duties as assigned 

Required Knowledge/Experience  

• 1+ years experience in a material handling, warehouse, or manufacturing support role 

• Forklift certification or willingness to obtain certification 

• Basic math and inventory skills 

• Strong attention to detail and organizational skills 

Education 

• High School Diploma/GED, Required 

Values 

• Safety Focus: Prioritize safety in all actions. Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety. 

• Have Humanity: Respect the input and ideas of everyone to create the best possible outcome. 

• Be Transparent: Value transparency in all interactions, ensuring honesty and openness with each stakeholder.  

• Drive Innovation: Seek new ways to improve and take on new challenges.  

• Be Resilient: Adapt to the ever-evolving business needs enabled by resourcefulness and agility. 

• Always Reliable: Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks. 

• Grit: Learn new things, actively seek feedback and training. 

• Ownership Mindset: Take full responsibility for the quality and efficiency of your work. Proactively identify issues, offer solutions, and follow through. Treat company resources and goals as your own. 

Performance Metrics 

• Attendance & Punctuality: Maintain 97% attendance rate with minimal tardiness. 

• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude. 

• Continuous Improvement Participation: Actively contribute at least one improvement idea per quarter. 

• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol. 

• This position is jointly accountable to achieve targets on the following measures to help drive organizational and department success.    

Work Environment and Physical Demands    

• This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays. 

• This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. 

• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.  

• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.  

• Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.  

• Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.  

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. DVM is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).