Customer Care Manager - State Farm Agent Team Member

Customer Care Manager State Farm Agent Team Member (Ian Minnigerode's Agency) Are you the kind of person who keeps everything running smoothly, loves helping people, and knows how to stay organized in a busy office? If yesyou'll fit right in! We're looking for a Customer Care Manager who brings great customer service, professionalism, and positive energy to our team. What You'll Do (Daily Responsibilities) Run the day-to-day office operations to keep workflows smooth and efficient Manage calendars & scheduling (appointments, meetings, conferences) Answer incoming calls with excellent phone etiquette and a friendly, professional tone Greet visitors and direct them to the right place Support, train, and coach the team to work smarter and succeed Follow company policies and procedures to ensure compliance and quality service What We're Looking For Strong organization and multitasking skills Experience with scheduling tools, phone systems, and office technology (or quick learning ability) Excellent communication skills (verbal + written) A customer-first mindset and professional attitude Ability to stay calm, focused, and helpful in a fast-paced environment Why You'll Love It Here No nights or weekends (ever!) enjoy work-life balance Paid holidays & PTO Simple IRA with 3% match Health, Dental & Vision benefits Growth opportunities in a fast-growing agency that promotes from within Ready to lead, organize, and deliver great service? Apply now and join a team that values you and helps you grow! Compensation: $55,000.00 - $68,500.00 per year About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Sunset Hills. If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.