Parts Customer Care Manager - Piscataway, NJ

Job Description

Job Description

JOB DESCRIPTION:

• Oversee daily parts counter operations, ensuring efficient service and issue resolution for internal and external customers 
• Manage staffing schedules, including weekly/monthly coverage and standby assignments across territories 
• Monitor and control labor expenses while identifying and implementing process improvements for optimization 
• Track and maintain key performance metrics (e.g., abandoned call rate, KPIs) and communicate results with data-driven insights 
• Lead, coach, and hold team members accountable for performance, including goal setting, evaluations, and development planning 
• Partner with HR to coordinate training programs and support ongoing employee development initiatives 
• Manage operational reporting (open orders, back orders, invoicing discrepancies, etc.) to ensure accuracy and timely resolution 
• Collaborate cross-functionally with service departments, product support, and leadership to align on goals, policies, and customer solutions 
• Serve as a key contact for high-profile customers and oversee corporate programs, including marketing discounts and claims processes

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required. 
• Minimum 5 years experience in Parts Operations with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. 
• Excellent communication and interpersonal skills; both verbal and written.
• Prioritizing tasks and meeting deadlines in a fast-paced environment. 
• Advanced proficiency with Microsoft Office applications

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans