Customer Service Representative

Job Description

Job Description

Apple Outdoor Supply, a division of Blevins, Inc., a financially strong, privately owned wholesaler of building supplies, is seeking a Customer Service Representative at our Camp Hill, PA branch. Your primary focus will be on delivering top-notch customer service that meets or exceeds the high standards set by these marketplaces. This role is absolutely critical to ensuring a seamless, efficient, and highly satisfactory experience for our valued customers. You'll also be a key player in driving sales and helping us achieve our business goals through these channels.

Who We Are

We are Apple Outdoor Supply, since 1997, we have been a wholesaler of Shed, Barn, & Playset hardware and essentials. Under umbrella of Blevins, Inc. which is a private and family-owned company headquartered in Nashville, TN. Apple Outdoor Supply is more than a wholesale distributor; we are a family with employees whose years of service span over decades. We are proud of what we do each day and enjoy doing it together. We are an organization that puts the well-being and growth of our employees at the top of our priority list. We support continuous improvement and diversity in both our people and their ideas. Teamwork is the core of each employees' success where every single person fills.

Monday - Friday, 8:00 am - 5:00 pm | On-site Job

What You'll Do

As a Customer Service Representative, you'll be an important connection between our customers, inside sales operations, and Outside Sales team. You'll help maintain strong customer relationships while ensuring orders, quotes, questions, and day-to-day needs are handled accurately and efficiently.

Primary responsibilities include:

• Utilize provided reports to enhance inside sales
• Maintain and nurture an established customer base through regular outreach via calls and emails, ensuring consistent communication and support.
• Handle order entry and preparation of quotes with accuracy and efficiency, ensuring timely processing of customer requests.
• Address customer inquiries and concerns promptly, providing solutions that uphold our commitment to excellent service.
• Perform various administrative duties
• Work hand in hand with the Outside Sales force.
• Stay informed about our product offerings and industry trends to provide knowledgeable support to customers.

Why Join Apple Outdoor Supply?

Our Employees Enjoy:

• A Competitive Hourly Rate
• Benefits Package: Medical/Dental/Vision, 401(k) Plan
• Paid Holidays, Vacation, and Paid Sick Days
• Opportunities for Training
• Annual Bonus Potential after one year of employment
• Annual Potential 401k Profit Sharing Benefits after one year of employment

What We're Looking For

We're looking for someone who takes pride in providing great service, communicates professionally, stays organized, and enjoys working as part of a team. 

Requirements

• High School or equivalent education
• Data Entry skills required
• Familiarity with hardware and building supplies is a plus.
• Basic PC skills required, including proficiency in MS Office and internet applications
• Acumatica experience is a plus
• Strong work ethic and a positive attitude
• Prior customer service background required
• Great organizational skills required
• Professional phone etiquette skills a must
• Ability to consistently maintain orderly paperwork

 

If you're looking for a stable Monday–Friday opportunity where you can build customer relationships, support a collaborative team, and grow with an established organization, we'd love to hear from you.

 

EOE M/F/V/D