Operations Manager

Operations ManagerOperations Manager (2025-1107)The Operations Manager manages all Operations Divisions, and is responsible for P&L as well as actual results versus budgeted forecast for all Operations Departments on a monthly, quarterly and annual basis. The Operations Manager reviews existing processes and recommends improvements and provides technical support for Crews, Technicians, Apprentices. This role is responsible for hiring, training, mentoring and coaching Crews, Technicians, Apprentices. Perform annual evaluation of all staff. Participate in Daily Management Essentials (DME) meeting with management. The purpose of the Operation Manager is to provide single point of contact for Operations for technical support, training, coaching and mentoring. To provide a single point of contact for Executive Management. To recommend process improvements, set and meet/exceed position goals with management, to be self motivated and have a positive impact on customer satisfaction.High School diploma or equivalent Ten years' experience in HVAC installation/service in a coordinating or management role. -Experience with residential permit processing -Excellent written and verbal communication skillsMaintain and promote a safe working environment for all staff. - Oversee the scheduling of crews, technicians, apprentices, dispatchers, supervisors and managers to ensure enough staffing to meets the needs of our clients and the business. - Oversee the processing of time sheets, service tickets, job tickets and any attached support documentation. - Provide final authorization of all timesheets for Operations field and administrative staff. - Provide the final authorization of all credit, check and refund request for clients. - Review all on-site Quality Control and Customer Satisfaction reports. - Identify field technical training needs and coordinate the support programs necessary to address the need. - Train, coach and mentor all Install and Service staff on technical, administrative and sales functions. - Interview and Hire Crew Leads, Service Technicians and Apprentices as needed. Address any staff performance issues in a timely manner. - Provide annual budget forecast for all Operations Departments to the Regional Operations Manager& manager within monthly and annual forecast. - Coordinate training and coaching with Sales & Supervisors - Provide regular, timely and accurate status reports to Executive Management as required. - Provide support to the Service Manager, Field Supervisors and Comfort Advisors on client issues to ensure that they are resolved in a timely manner. - Interact and communicate with other departments, department managers and company executives to ensure that departmental and company processes, procedures and goals are being maintained.Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you'll always know where you can grow next.Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.Safety First: A safety-first mindset built into every process so you go home safely every day.Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.EEO StatementEqual Opportunity EmployerWe are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.