Service Advisor

Dealership: L0237 Lithia Toyota of Missoula Lithia Toyota of Missoula Now Hiring: Service Advisor Pay: Commission plan with estimated earnings of $60k - $90k annually Schedule: Ideal candidates must have open availability to work any day/shift. Department Hours: Monday through Friday: 7:00 am - 6:00 pm and Saturday 8:00 am - 5:00 pm Why Join Our Team? Competitive Compensation: Enjoy a competitive pay that reflects your skills and dedication to excellence. Quality of Life: We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career. Personal Growth: With access to ongoing training programs, we support your career progression and encourage you to reach your full potential. Supportive Team Environment: Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued. What You'll Do Greet customers promptly upon their arrival. Listen to customer concerns and questions, providing accurate information and advice. Recommend appropriate services and repairs based on customer needs and vehicle condition. Provide detailed explanations of services and repairs to customers. Upsell additional services and products to enhance customer satisfaction and vehicle performance. Maintain customer records and follow up on service requests. Collaborate with technicians and the service department to ensure timely and accurate service delivery. Ensure high levels of customer satisfaction and retention through exceptional service. What You'll Bring 2+ years of experience in customer service or sales Communication skills – communicates effectively with others Time management – managing one's own time and time of others Typing – ability to type efficiently in order to enter repair orders Basic computer and cost calculation skills Acceptable driving record and a valid driver's license in your state of residence Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!