Inside Sales Support Specialist

Job Description

Job Description

We are currently recruiting for an Inside Sales / Sales Support Representative job in Lexington, NC. This is a fully on-site role. In this role you are responsible for supporting B2B customers and the sales team by managing quotes, processing orders, maintaining pricing information, and ensuring timely delivery of products. This role works closely with internal departments to provide excellent customer service and support the overall sales process. To be considered for this role, you must have manufacturing experience, at least 2 years in a B2B customer service role and ERP experience.

Responsibilities:

• Prepare customer quotes and sales proposals
• Process customer and sales orders in the ERP system
• Maintain pricing and generate order-related documentation
• Manage orders from entry through invoicing
• Coordinate deliveries and provide order status updates
• Maintain accurate customer, pricing, and sales records
• Support the outside sales team with quotes, reports, and customer requests
• Work with Engineering, Production, Purchasing, and Logistics to ensure on-time order fulfillment
• Respond to customer inquiries and provide excellent service
• Assist with administrative and sales support activities
• Identify opportunities to improve processes and customer experience

Qualifications

• Bachelors degree preferred
• At least 2 years of experience in inside sales, customer service, sales support, or order management

• Manufacturing, industrial, or automotive industry experience preferred
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Experience with SAP or another ERP system preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy
• Self-motivated, team-oriented, and customer-focused
• Continuous improvement mindset and problem-solving skills

Pay Details: $20.00 to $23.00 per hour

Search managed by: Kristin Yates

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.