Desktop Support Technician

Desktop Support Analyst

Location: Billerica, MA, US, 01821 Job Function: IT/Technical Job Country: United States Job City: Billerica Job Type: Regular Full Time ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors. ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL. Our facility in Billerica, Massachusetts is located in the metropolitan Boston area and specializes in the design and manufacturing of advanced photonics products based on MEMS and other micro-scale optical devices. Our unique technology enables the highest system performance in the most compact and cost-effective formats in a variety of applications. This site's Optical Coherence Tomography (OCT) products are laser-based imaging tools that have transformed ophthalmic care and made notable impacts on patients in cardiology, dermatology, oncology, gastroenterology, and other medical specialties. We are presently seeking a Desktop Support Technician for our Billerica site. Main responsibilities: Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk; Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment; Perform device provisioning, replacements, troubleshooting, and lifecycle management; Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments; Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents; Assist with endpoint security, patching, and standard configuration activities; Document technical procedures, asset changes, and issue resolutions in accordance with IT standards. Requirements: Demonstrate hands on experience supporting Windows endpoints in a business environment; Show working knowledge of Microsoft Intune or endpoint management platforms; Exhibit experience supporting users onsite with minimal supervision; Possess a solid understanding of Microsoft 365 applications and Azure AD concepts; Communicate effectively with end users and IT team members; Be willing to travel as required; Be able to lift and move IT equipment as part of onsite support duties.