Administrative Assistant - Sales

At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.


We currently have a full-time opening in our Cleveland, OH office. Our position is for 40 hours per week at $20.00 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.


Regular onsite attendance required.

Job Responsibilities

• Preparing for daily client visits
• Prepping clothing to be delivered
• Locating necessary client information (A/R balances, sales sheet)
• Updating sales materials regarding fabrics/options
• Coordinating and maintaining all client orders/files
• Communicating with clients:
• Setting up appointments
• Providing status of orders
• Scheduling deliveries
• Sending reminders
• Supporting the sales efforts of the sales professional by:
• Communicating regularly with the sales professional and other members of the store team
• Meeting with the sales professional to set goals
• Managing daily calendar
• Organizing inventory
• Pursuing efficiencies for processes and communication
• Picking up and delivering client items as needed
• Prospecting new clients using internet and social media applications
• Digital marketing - proficient in LinkedIn, Instagram, Facebook, Threads, Twitter
• Entering referrals into proprietary system
• Sending introductory and promotional messages
• Creating call lists/hot lists
• Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors
• Maintaining a professional image to interface with corporate clients

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal, written, listening)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social Media savvy (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Able to bend and lift 30 lbs.
• Valid Driver's License required
• Two years office-related experience is preferred.
• Experience with a sales-oriented environment is a plus!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.