Front of House Supervisor

Responsibilities Provide leadership and guidance to team members to achieve performance targets. Monitor and evaluate team performance, providing regular feedback and coaching. Collaborate with other departments to ensure seamless workflow and quality service delivery. Identify and resolve operational issues and guest concerns promptly. Promote a positive and inclusive team culture, fostering associate engagement and development. Ensure compliance with company policies, procedures, and safety standards. Prepare and present regular reports on team performance and key metrics. Perform other operational duties as assigned by your manager. Qualifications / Critical Skills & Experience High school diploma or equivalent work experience. Proven experience in a leadership or supervisory role. Excellent communication, interpersonal, and problem-solving skills. Strong organizational and time-management abilities. Ability to motivate and inspire a diverse team to achieve goals. Proficiency in relevant software and tools. Knowledge of industry-specific regulations and best practices. Availability to work varied shifts, including evenings, weekends and holidays. Ability to stand and walk for long periods of time, including maneuvering up and down stairs. Nights, weekends, and holiday availability is required. Benefits Free Play and 1/2 price food; health, dental, vision, 401(k) team member match, and access to a mental well-being platform (subject to eligibility). View team member benefits here. EEO Statement Topgolf is an equal opportunity employer and is committed to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected characteristics. We provide a respectful, inclusive environment for our guests, associates, vendors, and the communities we serve. We do not discriminate in hiring or employment decisions. Topgolf participates in E-Verify and will provide Form I-9 information to confirm eligibility to work in the U.S. We do not accept unsolicited agency resumes. #J-18808-Ljbffr