Student Operations Supervisor (SRAC)

Position Overview The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators. Mission The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience. Job Summary The Student Operations Supervisor assists with the overall daily operation of the Spartan Recreation & Aquatic Center (SRAC). This includes, supervising student staff, recreation programs, and general use of the building, including opening and closing of the facility. Under the direct supervision of the SRAC Assistant Director, Operations. Essential Functions and Tasks Enforce and interpret the SRAC facility policies and procedures. Responsible for knowing the day-to-day operations/event schedules and preparing spaces for programs. Assists with patron safety by preventing and responding to emergencies, enforcing all facility rules, regulations, policies, and procedures, including aquatic emergencies. Maintain a clean and organized environment within the facility. Conduct Hourly Facility Counts while helping keep areas clean, orderly and clear of hazards Responsible for Opening and Closing of the facility Make frequent rounds of the facility and communicate within the operations staff regarding issues relating to restrooms, lockers, equipment, non-functioning lighting and take appropriate action to address situations needing immediate attention. Prepare clear and concise log reports regarding events, issues with staff, guest or services, condition of the facility, infrastructure or furnishings. Logs will include actions taken to address issues along with additional information so management can address issue. Prepare to lead the emergency action plan of the SRAC in response to any major medical situation or injury. Step in and cover for student employees who are unable to make it in for their shifts, while continuing to meet the requirements of their current positions. Ability to de-escalate confrontations, conflict, and other issues in the facility and document appropriately, including with physically/verbally aggressive individuals. Ability to thoroughly document injuries, incidents, and other issues in the facility for Professional Staff response, or campus partner response. Provide on-site supervision of building staff, and help facilitate shift changes as needed. Assist with any injury or incidents while on duty, submit injury reports and report them to a full-time staff member. Respond to building system failures, and report to Assistant Director. Communicates non-emergency maintenance and custodial needs to appropriate personnel. Properly communicate and document any incidents or accidents. Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures. Assist with recruiting, hiring, training, supervising, and evaluating student staff. Assist with loss prevention and equipment inventory. Assist with providing tours of the SRAC. Assist with promotional events being held at SRAC, including but not limited to, tabling, special events, summer orientation, and more. Attend all regularly scheduled staff meetings, training days, and workshops. Performs other duties assigned #J-18808-Ljbffr sjsustudentunion