Inside Sales Manager

About Rocky Mountain Restoration We offer help to those in crisis and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives ofour customers by offering professional, caring, and fast restoration and cleanup services. Here at Rocky Mountain Restoration , we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you're looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you're in the right place. Rocky Mountain Restoration believes in investing in our team members. When you join our team you will receive personal and professional growth opportunities. We know that we are only as good as our team. Job Description Rocky Mountain Restoration is seeking a driven, people-first Inside Sales Manager (Player/Coach) to lead and support inside sales efforts across multiple brands within our portfolio. This is a hands-on leadership role responsible for generating pipeline through phone-based prospecting while coaching and developing inside sales representatives to improve performance, consistency, and conversion. The ideal candidate brings a strong background in inside sales, lead generation, appointment setting, and discovery-based selling. They know how to build trust quickly over the phone, ask strong probing questions, and create qualified opportunities through disciplined outreach and follow-up. This person will balance personal production with team leadership, helping establish best practices and drive results across brands. At Rocky Mountain Restoration, we are building a culture of accountability, growth, and execution. This role is ideal for a leader who can motivate others, maintain high standards, and lead from the front. About the Role The Inside Sales Manager (Player/Coach) is responsible for leading and scaling phone-based business development efforts across multiple HighGround brands. This role oversees inside sales representatives, supports day-to-day execution, and ensures the team consistently generates qualified leads and appointments through outbound prospecting, discovery calls, and follow-up activity. This position combines team leadership, sales execution, coaching, and operational discipline. The right candidate will be highly organized, metrics-driven, and effective at building rapport with small business owners, operators, and decision-makers across target markets. Key Responsibilities Team Leadership & Development Manage, coach, and develop inside sales representatives supporting multiple HighGround brands Conduct regular one-on-ones, pipeline reviews, call coaching, and performance check-ins Provide feedback on prospecting approach, call quality, discovery technique, and follow-up discipline Foster a culture of accountability, urgency, continuous improvement, and positive team engagement Support onboarding and training of new team members as the inside sales function grows Lead by example as a player/coach with direct personal contribution to outreach and pipeline generation Inside Sales Execution Execute high-volume outbound phone prospecting to identify and engage potential referral partners, prospects, and target accounts Generate qualified leads through cold calling, appointment setting, discovery calls, and probing conversations Build and maintain a healthy pipeline of prospective, active, and nurtured opportunities Develop trust-based relationships with prospects by understanding needs, overcoming objections, and following through on commitments Ensure consistent execution of outreach cadences, call scripts, messaging, and follow-up best practices across brands Strategy & Growth Help build and execute inside sales strategies that support growth across multiple brands Partner with leadership to identify high-value target segments, campaigns, and outreach priorities Analyze team and individual performance data to refine strategy, improve conversion rates, and increase productivity Identify opportunities to strengthen lead quality, appointment conversion, and pipeline efficiency Support cross-brand alignment in sales process, standards, and execution Operational Excellence Oversee CRM usage, pipeline hygiene, and activity tracking across the inside sales team Monitor KPIs including call volume, contact rates, appointments set, qualified opportunities, conversion rates, and follow-up performance Report weekly performance metrics and insights to leadership Ensure accurate documentation of sales activity, prospect notes, next steps, and pipeline status Partner cross-functionally with leadership, operations, marketing, and brand teams to improve lead handoff and overall sales effectiveness Partnership & Relationship Management Build and maintain relationships with key prospects, referral sources, and strategic accounts as needed Support reps in handling escalated conversations or high-value opportunities Strengthen partner and prospect trust through responsiveness, professionalism, and consistency Represent HighGround and its brands with a high level of credibility, service, and energy in every interaction Key Performance Indicators (KPIs) Success in this role will be measured by: Team Performance - outreach activity, talk time, appointments set, qualified opportunities, and conversion rates Pipeline Growth - volume and quality of opportunities created across brands Sales Effectiveness - discovery quality, speed-to-follow-up, and appointment-to-opportunity conversion Operational Discipline - CRM accuracy, reporting consistency, and adherence to process Leadership Effectiveness - rep development, accountability, engagement, and team performance improvement Cross-Brand Support - consistency of inside sales execution and results across multiple brands Required Qualifications 4-6+ years of experience in inside sales, business development, lead generation, or sales leadership 2+ years of people management or player/coach leadership experience Proven success in phone-based prospecting, appointment setting, discovery calls, and pipeline generation Strong coaching ability with experience improving rep performance through feedback and accountability Excellent verbal and written communication skills Strong organizational skills with the ability to manage multiple brands, priorities, and team needs simultaneously Analytical mindset with the ability to use activity and conversion data to drive performance Experience using CRM systems to manage outreach, pipeline, and reporting Demonstrated ability to work in a fast-paced, results-driven environment Preferred Qualifications Experience leading inside sales or BDR teams across multiple brands, business units, or territories Background in home services, restoration, plumbing, HVAC, construction, or other service-based industries Experience building referral networks, outbound campaigns, or channel development strategies Strong process orientation with experience creating scalable playbooks, call frameworks, and training tools Bachelor's degree in business, marketing, or a related field preferred Core Competencies Sales Leadership - motivates and develops reps while maintaining high personal production standards Coaching & Accountability - drives improvement through direct feedback, clear expectations, and follow-through Relationship Building - builds trust quickly with prospects, partners, and internal teams Execution Focus - consistently delivers results through disciplined daily activity and strong follow-up Analytical Thinking - uses CRM data and performance metrics to identify gaps and improve outcomes Communication Excellence - leads effective conversations, asks thoughtful questions, and creates confidence with prospects and team members Adaptability - can shift across brands, priorities, and selling environments while maintaining consistency Additional Requirements Must be willing to undergo a background check and drug screening We are proud to offer the following benefits to all full-time employees: Medical, Vision, Dental, Life Insurance Coverage options Company Paid : Employee Medical Coverage, Short term and Long term Disability, and Life Insurance Work Cell Phone provided 10 days PTO your first year, and 15 days PTO (after 2 years) Competitive, matching 401(K) A fully stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day Ongoing training and development from our experienced management team and outside-trusted advisors. Equal Opportunity Statement Rocky Mountain Restoration is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.