Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Monday- Friday 9:00am-5:00pm
• Commission average $1500-$2K per month
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

At the Nasima Moody State Farm Agency, we are passionate about helping individuals, families, and communities protect what matters most. With more than 15 years of insurance experience, Nasima leads a team focused on building meaningful relationships, providing personalized solutions, and delivering exceptional customer service throughout South Florida.

As a customer-focused agency, we believe in teamwork, community involvement, and creating a positive environment where employees can learn, grow, and succeed. Our team is dedicated to making a difference in the lives of our customers while supporting each other in a collaborative and rewarding workplace.

If you’re looking for an opportunity to grow your career with a team that values relationships, service, and helping others, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nasima Moody - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.