Operations Manager

Operations Manager

Position Type Full Time Category Operations

Rate of Pay: $75,000 annually

Shift: 8am-4:30pm Monday-Friday SOME WEEKENDS

Eligible Benefits

• 11 Paid Holidays
• 5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday
• Generous PTO policy and Sabbatical
• Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
• Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
• 5% Retirement Match with no waiting period
• Annual bonus program
• Annual professional development allotment
• Mileage reimbursement at federal rate for work related travel
• Inclusive workplace culture
• Bilingual wage differential

Job Summary

The full-time Operations Manager oversees day-to-day operational functions across all service regions. This role supports the development and optimization of intake workflows, office operations, inventory systems, and compliance-related processes. The Operations Manager works in close partnership with senior and regional leadership to implement operational priorities, support program sustainability, and ensure reliable, high-quality operational support across the organization.

Essential Job Duties and Responsibilities

• Exercise independent operational judgment to oversee and improve organization-wide administrative and business systems, guide leaders on complex operational issues, and ensure consistent, high-quality workflows, escalating high-impact matters to senior leadership, as needed.
• Manage recruiting, onboarding, training, development, retention, and performance management of assigned department staff, fostering a positive and productive work environment.
• Drive continuous improvement of administrative workflows across specialty service areas, including supply procurement and inventory, administrative compliance, use of office spaces, security procedures, safety procedures, employee onboarding and offboarding, and other program support functions.
• Manage multi-site office operations, including seating plans, employee contact directories, and room scheduling systems.
• Assist with operational audits by tracking findings, coordinating follow-up, and supporting corrective action implementation.
• Manage security systems including keys and alarm systems, ensuring that access is updated in response to staffing changes.
• Project manage office site moves, handling aspects such as vendor coordination (moving companies, junk removal, cleaning crews), procurement of new supplies and furniture, and office workspace assignments.
• Oversee procurement, distribution, and inventory tracking of all office supplies, adhering to organizational budget.
• Oversee tracking systems for organizational documents including leases and contracts, tax exemptions, business licenses, and inspection reports.
• Oversee organizational safety committee, project plan for safety improvement initiatives, including emergency preparedness, fire drills, and Narcan inventory tracking, and ensure all properties comply with regulatory standards (OSHA, OHA, local fire code, etc.).
• Collaborate regularly with the Associate Operations Director and senior and core leadership to monitor progress on operational priorities.
• Complete administrative and operational errands as needed to support program operations.
• Promote cohesive cross-departmental communication and collaboration, reinforcing a culture of integration, shared accountability, and operational excellence.
• Provide strategic leadership by aligning departmental priorities, initiatives, and workflows with organizational goals, mission, and long-term objectives.
• Represent the organization with professionalism in interactions with stakeholders, community partners, funders, and external agencies, strengthening strategic relationships and advancing organizational interests.
• Champion organizational change by providing clear, transparent communication, leading teams through transitions, and ensuring cross-department collaboration and alignment in the implementation of new processes and strategic initiatives.
• Proactively identify participant, staff, compliance and operations risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies.
• Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Experience, Knowledge, Skills and Abilities

The following are the minimum levels required to successfully perform the Essential Job Duties and Responsibilities.

• Minimum of 1 year of administrative or operations management experience, required
• Minimum of 1 year of nonprofit, behavioral health and/or housing experience, required
• State ORCHARDS BCU background check clearance, required
• Valid driver's license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge's to Change's auto liability policy requirements, required
• Bachelor's degree in business administration, public administration or related field, or equivalent experience, preferred
• Experience with healthcare administrative systems, CLHP certification, preferred
• Advanced computer literacy, including proficiency with Word, Outlook, PPT, Excel, communication tools and ability to produce high quality presentations
• Demonstrated ability to lead projects from initiation through completion, meeting established timelines and objectives
• Demonstrated success managing office operations, including facilities coordination and core administrative functions
• Proven ability to collaborate with community partners to identify operational gaps and develop partnerships that strengthen systems and improve outcomes
• Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
• Ability to maintain high professional standards in interactions with participants, staff, and community partners
• Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness

Working Conditions

Environment and Physical Requirements: This position is based in an office environment; however, the position frequently visits field locations including residential homes and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires travel by car. This position interacts constantly with staff, visitors, program participants, government agencies, and others. The role may involve exposure to substances such as alcohol, drugs, drug paraphernalia, and biohazards (including bodily fluids) in the course of routine duties. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The position stands, walks, bends, lifts, and moves intermittently during working hours. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds.

Emotional and Cognitive Demands: Work in behavioral health settings involves regular exposure to individuals experiencing emotional distress, crisis and/or unpredictable behavior. Staff may encounter verbally escalated interactions, trauma-related content, and situations requiring rapid assessment, sound judgment, and effective de-escalation skills. The role requires sustained emotional regulation, the ability to maintain professional boundaries, and resilience when supporting participants with complex behavioral health, substance use, and psychosocial needs. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members.

Position Type/Expected Hours of Work: This is a full-time, salaried exempt position. Standard days and hours of work are typically Monday through Friday, and the role requires regular onsite presence during core business hours unless an alternative schedule is specified for the position. Flexibility is expected to meet program demands, and occasional evening, weekend, or holiday hours may be required based on job duties.

Other Duties and Responsibilities: This job description is a summary of the essential duties and responsibilities for this job, and it does not necessarily represent an all-inclusive list of duties, responsibilities, tasks or procedures. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. Nothing in this description restricts Bridges' right to assign or reassign duties at any time.

Accommodation Statement: Essential job duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform the job successfully, an incumbent or applicant must possess the experience, knowledge, skills, and abilities to perform each essential duty and responsibility proficiently. If you require an accommodation in order to perform the essential duties and responsibilities of this job, please contact the Bridges to Change Human Resources Manager.

Bridges to Change is an Equal Opportunity Employer