Intake Specialist

Intake Specialist

The first conversation can change everything. When someone's home or business has been damaged by water, fire, storms, or other disasters, they're often having one of the most stressful days of their life. As an Intake Specialist, you'll be one of the first people they speak with. You'll gather critical information, calm anxious customers, coordinate with our operations teams, and ensure every job starts accurately and quickly. Your attention to detail and sense of urgency directly impact our ability to help families and businesses recover. If you're highly organized, enjoy multitasking, and thrive in a fast-moving environment where every day is different, we'd love to meet you.

Paul Davis is the largest Paul Davis franchise in the country, serving communities throughout Eastern Wisconsin and Northern Illinois. We're committed to excellence, teamwork, and providing an exceptional experience for every customer we serve. We believe the best people deserve the best workplace.

What You'll Do

• Receive and process new restoration job assignments
• Gather customer, insurance, and property information accurately
• Create new jobs in multiple software systems
• Route emergency losses to the appropriate branch and team
• Answer incoming calls and emails with professionalism and empathy
• Communicate with customers, insurance carriers, property managers, and internal teams
• Maintain accurate documentation and update job information as projects evolve
• Help ensure every restoration project starts smoothly and efficiently

We're Looking For Someone Who...

• Loves staying organized
• Enjoys helping people during difficult situations
• Learns new technology quickly
• Can juggle multiple priorities without losing attention to detail
• Communicates professionally with customers and teammates
• Takes ownership and follows through

Preferred Experience

• 2+ years in customer service, administration, dispatch, intake, call center, or office support
• Experience with customer phone calls and data entry
• Comfortable working across multiple computer systems at the same time
• Restoration, construction, insurance, or service industry experience is a plusbut not required

What You'll Love About This Role

• Every day brings something new
• You'll make a real difference for customers during challenging times
• Work with a supportive team that values collaboration
• Opportunity to learn the restoration industry and grow your career
• Stable, full-time position with an industry leader

Ready to Make an Impact?

If you're someone who enjoys solving problems, keeping things organized, and helping people when they need it most, we'd love to hear from you. Apply today and become part of a team that's restoring propertyand restoring lives.

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Compensation: $24.00 - $27.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results