Operations Manager

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Training & development Vision insurance The Operations Manager is responsible for leading and overseeing all day-to-day Port Arthur marine operations, reporting to the General Manager and supervising Assistant Managers and crews. The position is responsible for maintaining a safe, efficient, reliable, and fully staffed 24-hour operation. Primary responsibilities include: Operations: Plan and oversee daily marine operations, crew assignments, scheduling, staffing, and resource allocation. Personnel: Recruit, train, develop, retain, and hold operational employees accountable; maintain adequate depth of qualified personnel and develop future supervisors. Safety & Compliance: Provide active field safety leadership, identify hazards, enforce company requirements, and ensure compliance with regulatory and customer requirements. Vessel & Equipment Readiness: Ensure vessels, vehicles, boats, and equipment are properly inspected, maintained, repaired, and operationally ready. Emergency & Weather Response: Lead severe-weather preparations, emergency response, after-hours management, and recovery of operations following disruptions. Customer Relations: Maintain strong customer relationships, understand customer needs, address complaints, resolve service issues, and identify opportunities to improve service. Performance & Cost Management: Manage labor utilization, overtime, staffing efficiency, operational performance, and job/timekeeping accuracy. Communication: Maintain regular communication with the General Manager and other departments regarding staffing, customers, equipment, operational performance, and emerging issues. Facility & Workplace Standards: Maintain clean, organized, safe, and professional facilities, yards, vehicles, and work areas. Required Capabilities The ideal candidate needs strong marine line-handling knowledge, leadership, safety awareness, decision-making, communication, organizational, customer-service, and employee-management skills. They should understand the Port Arthur/Sabine Pass operating area and be capable of managing a 24-hour operation, including emergencies and changing operational demands. Experience & Qualifications High school diploma or equivalent At least 5 years of relevant marine/line-handling experience preferred Prior supervisory or management experience required Marine line-handling experience strongly preferred Valid TWIC Valid driver's license with acceptable record Texas Parks and Wildlife boater education certification Ability to obtain required customer access credentials and certifications Valid driver's license with acceptable record Texas Parks and Wildlife boater education certification Ability to obtain required customer access credentials and certifications Physical & Working Requirements This is a hands-on field and office management position, not an office-only role. The manager must be able to access docks, vessels, boats, yards, and industrial facilities; work around marine hazards and changing weather conditions; wear required PPE; and lift up to 50 pounds when necessary. Because the operation is 24/7, the manager must be available for nights, weekends, holidays, emergencies, and significant operational issues when needed. #J-18808-Ljbffr