Desktop Support Engineer
Temporary
Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Phoenix, AZ. Key Tasks:
- Configure, install, and test hardware components, hardware deployment replacements
- Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
- Providing cross-divisional troubleshooting by updating and maintaining tickets
- Reimaging PCs, backing up and restoring user data
- Installing and validating correct software versions on devices and confirm functionality
- Utilize Wells utilities to troubleshoot end-user machine functionality
- Documenting service events accurately in work orders and ticketing systems
- 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
- Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
- Previous experience working in ServiceNow (a plus) ticketing system or similar
- Knowledge of two factor authentication
- Strong Win 11 skills/imaging
- Strong customer communication and service skills
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
- Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
- Must be able to work independently in a fast-paced high profile environment
Vacancy posted 1 day ago
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