Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Desktop Support Engineer

Sybex Support Services

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.


This will be a full time contract position will 40 hours per week.


Job Requirements:

  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2011 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device
Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Desktop Support Engineer in Tolleson, AZ vacancy
  •  ...Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Desktop Support EngineerLocation(s): Phoenix, AZ Job Summary: Provide first-level technical support for end users by troubleshooting and... 
    Suggested
    Flexible hours

    Ampcus

    Phoenix, AZ
    21 hours ago
  •  ...business applications effectively. ~ Assist with design of desktop application ~ Assist with design of wireless and network solutions...  .... EXPERIENCE ~1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. ~... 
    Suggested
    Work at office
    Remote work

    The Center for Orthopedic and Research E

    Phoenix, AZ
    13 days ago
  • $26 - $31 per hour

     ...GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems...  ...a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams... 
    Suggested
    Full time
    Contract work
    Work at office
    Local area

    GTI Fabrication

    Goodyear, AZ
    3 days ago
  • $15.15 per hour

     ...limited to, data backups, anti‑virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure...  ...a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom computers... 
    Suggested
    Hourly pay
    Full time
    Flexible hours
    Shift work
    Night shift
    Day shift

    Corporate Logo

    Phoenix, AZ
    2 days ago
  •  ...Job Description Job Description In the Sr IT Engineer- Tanium Administrator role, you will impact our operational efficiency by identifying...  ..., from initial concept through implementation, testing, and support, ensuring alignment with business priorities. Adhere to... 
    Suggested
    Permanent employment
    Temporary work
    Flexible hours

    Honeywell - AEROSPACE

    Tolleson, AZ
    1 day ago
  • $30 per hour

    Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Phoenix, AZ. Key Tasks: * Configure, install, and test hardware components, hardware deployment replacements * Manage... 
    Full time
    Contract work
    Immediate start
    Remote work
    Phoenix, AZ
    1 day ago
  • $61.56k - $146.64k

     ...you’ll continuously grow Many of our Mainframe Infrastructure Engineers are on a path toward becoming either an Architect or Distinguished...  ...CICS Transaction servers.Capable of Upgrading /Installing and supporting IBM & ISV related Products Proficient in technologies like P2V... 
    Minimum wage
    Full time
    Part time
    Live in
    Local area
    Relocation
    3 days per week

    Kyndryl

    Phoenix, AZ
    1 day ago
  •  ...Switches-Extensive Experience with Juniper/Checkpoint firewall-Extensive Experience with Network Architecture-Extensive Experience in Supporting LANs-Extensive Experience in Supporting WANs-Extensive Experience with DELL Hardware-Experience with BES12-Experience in IT... 
    Contract work
    Work at office
    Local area
    Immediate start

    idealforce

    Phoenix, AZ
    2 days ago
  •  ...addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to... 
    Full time
    Traineeship
    Local area

    The Travelers Indemnity Company

    Phoenix, AZ
    1 day ago
  •  ...Hat Linux administration. Should be able to work on redhat RPM and deliver tar bundles for build automation ~ Ability to build and support Hadoop clusters ~ Ability to trouble-shooting bigdata eco-system tools hive, pig, spark etc. ~ Able to create/edit the shell... 
    Full time

    krg technology

    Phoenix, AZ
    21 hours ago
  • $15.15 per hour

     ...limited to, data backups, anti-virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure...  ...a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom... 
    Hourly pay
    Full time
    Flexible hours
    Shift work
    Night shift
    Day shift

    Micro Center Sales Corporation

    Phoenix, AZ
    19 days ago
  • Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled...
    Full time
    Flexible hours

    Sonsoft

    Phoenix, AZ
    2 days ago
  •  ...Responsible for the design and technical implementation and support of internal server and application products. Performs or delegates...  ...preferred ~ Current MCSE (Microsoft Certified Systems Engineer) Certification or VMWare Certified Professional preferred.... 
    Work experience placement
    Work at office
    Local area
    Remote work

    Goodwill of Central and Northern Arizona

    Peoria, AZ
    1 day ago
  •  ...Administrator to plan, build, administer, and support client-facing and internal IT systems....  ...-oriented manner, working closely with Engineering, Management, Sales, and clients to...  ...Group Policy, RDS/RDP, Citrix, Windows desktop/server OS, virtualization technologies,... 
    Work at office
    Remote work

    Visory

    Phoenix, AZ
    2 days ago
  • To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout...
    Local area
    3 days per week

    U-Haul International, Inc

    Phoenix, AZ
    4 days ago
  •  ...Service We’ve been proudly serving the Greater Phoenix area since 2011.   We believe happy customers start with happy, well-supported technicians . That’s why we treat our team like family.   We’re Looking For: Experienced Mechanics who take real pride... 
    Weekly pay
    Home office

    Anyplace Auto Repair

    Goodyear, AZ
    18 days ago
  •  ...Technical Support ManagerThis role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.Key ResponsibilitiesMonitor... 
    Work at office
    Monday to Friday

    Circle K

    Phoenix, AZ
    3 days ago
  • $68.4k

     ...requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support...  ...Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field EXPERIENCE Required... 
    For contractors
    Work at office
    Local area

    Highmark Health

    Phoenix, AZ
    21 hours ago
  •  ...Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment...  ...related tasks: Repairing laptops, desktops and printers, fixing issues at the ticket...  ...help and guidance from a remote Network Engineer. Must have an understanding of and ability... 
    Work at office
    Remote work
    Weekend work

    COMMON - A Users Group

    Phoenix, AZ
    21 hours ago
  •  ...the globe. Job Description An IT HelpDesk Analyst is a pivotal support position within ourManaged Services organization. Our Service Desk...  ...datacenter. This individual will also partner closely with our engineer teams to solve technology problems and work to resolution. The... 
    Shift work

    ZenTech Consulting

    Phoenix, AZ
    4 days ago
  •  ...top-notch customer service through various channels, and work collaboratively with engineering teams. The position requires excellent troubleshooting skills and IT experience, with a focus on customer satisfaction and support in a dynamic environment. #J-18808-Ljbffr... 

    ZenTech Consulting

    Phoenix, AZ
    4 days ago
  • $77k - $202k

     ...needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications...  ...- Providing guidance to less-experienced staff- Professional Engineer (PE), Project Management Professional (PMP), or American Production... 
    Full time
    H1b

    PwC

    Phoenix, AZ
    21 hours ago
  •  ...the administration, maintenance, monitoring, and operational support of the Food for the Hungry’s (FH) infrastructure systems and services...  ...records, and operational procedures. Collaborate with engineering, endpoint, and network teams to support secure IT operations.... 
    Work at office

    Food For The Hungry Inc

    Phoenix, AZ
    17 days ago
  • $107k - $147k

     ...identified vulnerabilities. We will use monitoring tools to track patching status and vulnerability exposure. We will own and support Microsoft System Management Server-side solutions. We will assist other Systems Management teams as needed. We will work... 
    Local area
    3 days per week

    U-Haul International, Inc

    Phoenix, AZ
    6 days ago
  •  ...Senior Systems Administrator to help power the technology that supports life-saving work for thousands of animals each year. If you're...  ...administration experience. Advanced knowledge of Windows server and desktop operating systems. Active Directory/LDAP user and group policy... 
    Full time
    Work at office

    Arizona Humane Society

    Phoenix, AZ
    13 days ago
  •  ...Description Job Description We are looking for a Systems Administrator to support and maintain core enterprise infrastructure in Phoenix, Arizona. This role focuses on keeping server and desktop environments stable, secure, and efficient while providing dependable... 
    Remote work

    Robert Half

    Phoenix, AZ
    16 days ago
  •  ...complex IT infrastructure. Your expertise will ensure the seamless operation of servers, storage systems, and network components, supporting our organization’s digital transformation and operational excellence. This position offers an exciting opportunity to work with... 

    Embark Recovery

    Phoenix, AZ
    4 days ago
  •  ...Administrator is responsible for providing advanced technical support to ensure timely and effective resolution of service requests...  ...Windows Server, Exchange, SQL, SharePoint, and Microsoft 365. Engineer and deploy system solutions tailored to meet customer needs.... 
    Full time
    Remote work
    Shift work

    CloudIT LLC

    Phoenix, AZ
    a month ago
  • $63.25k - $75.44k

     ...sponsorship (i.e. H-1B visa etc.). The Systems Administrator supports, maintains, and improves the IT infrastructure across servers,...  ...Netscaler, Linux and Windows Operating Systems, VMWare, and Virtual Desktop Infrastructure. Experience administering Microsoft Azure... 
    Full time
    H1b
    Work at office
    Relocation

    J.B. Hunt Transport Services, Inc.

    Phoenix, AZ
    6 days ago
  •  ...facilities. This role is responsible for the day-to-day operation, support, and administration of local IT infrastructure, workplace...  ...disaster recovery readiness. ~ Provide end-user support for desktops, laptops, mobile devices, printers, peripherals, collaboration... 
    Work experience placement
    Local area

    KINEMATICS LLC

    Phoenix, AZ
    13 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Engineer. Be the first to apply!