Automation Lead L1

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

1. Lead automation roadmaps and strategies for various BUs

• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing Wipro s capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations production quality control schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled proprietary and sensitive project information
• Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
• Review the upcoming automation trends technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver

No. Performance Parameter Measure
1.	Client Engagement	CSAT Customer reference Customer Solutions mean time to resolve customer issues (MMT reducing trend)
2.	BOT implementation	Work done by the bots for platform/non platform accounts No. of platform accounts per DU

Mandatory Skills: FullStack SDET.

Experience: 5-8 Years.

The expected compensation for this role ranges from $60000 to $148500 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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