Call Center Sales Representative

Customer Service Agent I - Shop

The Customer Service Agent I - Shop is responsible for handling customer inquiries related to our Driveway "Shop" operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Location: Onsite, Dallas, TX

Pay Range: $40,000-$60,000 plus incentive

Responsibilities

• Customer Concierge:
• Answers questions and helps move the digital transaction process forward
• Communicate effectively with customers through chat, phone, and email
• Single point of contact for the customer throughout the transaction
• Presents financing terms
• Presents protection products (ex: Extended warranties)
• Collects down payment, Driver's License, Proof of Insurance, Proof of Income
• Communicates paperwork and logistic timelines
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Time management
• Sense of urgency
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing