Rental Coordinator (66735)

Job Description

Job Description

The Rental Coordinator is the liaison between the Company's sales team, its operations team and its customers. Rental Coordinators coordinate incoming orders over the phone or via e-mail, and make sure customers receive their equipment efficiently, timely, and accurately. This requires a combined ability to be resourceful, detail-oriented, and expeditious. At times Rental Coordinators will have to work with partner branches to find and deliver equipment and make educated judgements on competing orders. Often Rental Coordinators act in a consultative capacity answering customer questions over the phone and providing suggestions for equipment orders. They must be able to be informative and friendly and approach all customers and fellow team members with kindness and patience.

Duties and Responsibilities:

• Coordinate orders and pick-ups which are received primarily over the phone or via e-mail. Must be adept and comfortable using a computer, and have advanced typing skills while taking phone calls at the same time. (Customers may, at times, place orders in-person at our will-call window, or when members of the sales team visit the branch).
• Gain in-depth product knowledge. This includes understanding tabulated data, alternative product lines, and being able to competently suggest options depending on customer needs.
• Ability to find customers in equipment rental software, and navigate the company website (for themselves and customers).
• Coordinate new customers and accounts with Accounts Receivable and Sales teams.
• Understand and coordinate resources available company-wide to trouble shoot difficult orders and locate hard-to-find inventory.
• Prepare and review all paperwork related to orders and pick-ups. Check for, and enforce order accuracy, be willing and proactive in following-up with appropriate parties to correct mistakes.
• Develop keen understanding of inventory, and be able to discern between equipment that is similar in description, but materially different.
• Frequently participate in on-line and in-person training which may include sitting at a desk or in a classroom for up to 8 hours to develop deep knowledge of core products and company culture.
• Maintain a good attitude even in a stressful, changing and fast-paced environment.
• Perform work in a manner consistent with all company policies and safety rules.
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree is preferred. Minimum High school diploma or general education degree (GED) is required.
• Regular, on-time and reliable work-site attendance.
• Demonstrated computer skills which include previous typing and database experience. Experience with equipment rental software, Customer Relationship Management (CRM) System, Microsoft Office Suite proficiency is strongly preferred.
• Strong written, and oral communication skills. Must be able to comprehend internal and external communication and be willing to follow-up for missing information.
• Possess a team-oriented mindset and be willing to help co-workers when appropriate.
• Be able to consistently work overtime to support customer needs.
• This is a non-exempt role, and all applicable Federal and State laws that mandate non-exempt employees receive overtime pay will be followed.

Physical Demands and Work Environment:

• Continually sit or stand in a stationary position for prolonged periods of time.
• This is a sedentary position which primarily involves sitting/standing working at a desk and computer.
• Occasionally required to traverse jobsites and branch locations, while wearing the required PPE provided by the company at all required times.
• Must be able to lift up to 15 lbs. at a time.