Senior Vice President, Client Service Management

Overview At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of a Senior Vice President, Client Service to join our Client Services team. This role is located in Lake Mary. Responsibilities Develop a thorough understanding of our client’s business, operating model and technology strategy Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering Act as the central point of escalation across all Operations, Technology and service delivery Cultivate a deep relationship and appreciation for what drives our clients’ service requirements Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution) Maintain a culture of continuous service improvement across all products and services Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces Guide service evolution based on client requirements and changing operating model Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future Qualifications Proven experience working with large, complex client accounts and resolving critical, non-routine client issues. Acquire deep knowledge of products and services across multiple lines of business and geographies. Strong leadership skills with the ability to guide and assign work to less experienced team members. Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders. Additional Requirements Bachelor’s degree or the equivalent combination of education and experience is required 7-10 years minimum related work experience preferred Experience working alternative investment products—particularly those related to Private Markets—is preferred. Experience in an operational area and/or client services preferred Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts About BNY and Awards At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Awards and Recognition Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr BNY Mellon