Client Services Manager

Direct Supervisor: Chief Compliance Officer TheOpportunity The Investment Counsel Company (ICC) is a consistently top-ranked RIA firm, recognized by Barron’s and other leading industrypublications, withacommitment to excellence in wealth management. Our concierge-level, relationship-first approach sets us apart from larger institutions, and our reputation is impeccable.Our team is collegial, highly credentialed, and deeply committed to thefinancial well-being of a sophisticated clientele. Every member of ourclient-facing team holds a college degree or higher. As we expand this team, we are looking for driven,thoughtful,andmotivated financial professionals with experience in an advisory, client services, or financial operations role, or a recent high-caliber graduateeagertoexcel and build along-termcareer in a client-facing, relationship-driven environmentwith a firm that will invest in theircareergrowthalongside them. Your Role on the Team As the primary contact for our high-net-worthclients, you will collaborate with Investment Consultants, trading/research professionals, and firm leadership to deliveraccurate, personalized, and exceptional service.To be successful in this role, one must be a motivated team player whopossessesthe ability to successfully work in a collaborative and fast-paced environment. A successful Client Services Manager is willing to take ownership and accountability over their actions and is enthusiastically capableof advancingtheir knowledge and understanding beyond the scope of their specific functions. All staff members are expected to foster a positive workplace environment anddemonstratea strong commitment to teamwork,respect,and the shared success of the Firm. Summary of Responsibilities The Client Services Managers are the primary point of contact for all designated clients, responsible for providing the highest level of investment service. Manageclient requestspromptly,documenting all instructions and activity thoroughly in the CRM. Superviseclient investment portfoliosin accordance withtheir Investment Policy Statement (IPS). Leadclient onboardingadministrative processesincluding document preparation,assetinventory,and transferability. Manage clientmeeting preparation, follow-up, and ongoing relationship management, with progressively independent participation over time. Participatein client and investment committee meetings as needed. Proactivelymonitordaily client activity such ascash needs and requisite cash flow planning instructions. Contribute to a collaborativeculture withasolutions-oriented attitude focusing onaccountability and follow-through. Duties and Expectations Demonstrate, in a professional manner, passion, energy, empathy, andproblem-solvingskills while delivering unparalleled value and outstanding service to our clients. Desire to work in a collaborative,team-basedculture dedicated to resolving a variety of complex client inquiries and issues. Ability to providea high levelof attention to detail and strong commitment tocomply withand adhere to stringent regulatory policies,procedures,and guidelines. Successfully perform in a fast-paced, professional environment and meet strict operational deadlines. Practice active listening andopen-endeddialogue to gain a thorough understanding of the client’s needs. Exceptionally organized, with strong attention to detail and the ability to manage multiple priorities across advisors and clients simultaneously. Respond to clients’ calls and other communications. Document client instructions, request(s),resultingactivity, and completion in CRM. Prepare and communicate trade order instructions to trade department (and/or process trades), review and approve processed trades (buy/sell securities). Order and direct the transfer of funds and securities as directed by clients including arranging client withdrawals, wire instructions, check requests, and ACH debits/credits. Daily, review client cash positions,depositsand withdrawals for each account. Process periodic distributions (IRA RMDs, monthly/quarterly income/principal, etc.). Manage the process forestablishingand transitioning accounts for existing clients as well as following new-client onboarding procedures as assigned, by preparingInvestment Advisory Agreements, custodian documents, Investment PolicyStatements,and other required documentation. Ensure paperwork is prepared andsubmittedin goodorderand all follow-up items such as the transfer securities are complete. Prepare materials for clientmeetingsincluding agendas, minutes, reports, notes, and assigned special projects; complete follow-up tasks promptly. Participate asclientservice team member in client and investment committee meetings. Requirements Adherence to all regulatory compliance requirementsincludinge-mail and written correspondence rules, privacy policy, personal securities transactions, etc. Ability to solve problems and follow up. Detail-oriented with high degree of accuracy. Energetic, eager to learn, willing to cooperate. Self-motivated with ability to work independently and under direction. Stay abreast of developments, trends,practicesand legalities in the investment consulting industry. Comfort with being a “team player” and doing whatever is needed, big or small. Able toget alongwith diverse personalities and work under pressure. Follow all firm processes, procedures, and protocols. Qualifications Bachelor’s Degree(required). CFP® certification(preferred, notrequired). Willingness to actively pursueCFP® certification – financially supported by the firm. Superior written and verbal communication skills. Excellent interpersonal skills. Exemplary planning and organizational skills; efficient multi-tasker. Ability to excel in a dynamic, fast-paced environment. Knowledge and experience with custodial platforms (preferred). Microsoft Officeproficiency, especially Excel. Advanced analytical skills and math aptitude. Knowledge of portfolio accounting and performance software programs and all other duties and responsibilities (preferred). Compensation Attractive, competitive salarycommensuratewith experience and education. ICC also offers a comprehensive benefits package including FULLY paid medical/dental/vision 401(k) withautomatic 3% companycontributionon behalf of employees regardless of their participation, GenerousPTO and 10paid observed holidays, access tonational health network concierge service. ICC places a strong emphasis on continuingeducation and career advancement. Our firm financially sponsors CFP® and other relevant professionaldesignations. In addition to direct mentorship from senior advisors and firm leadership, ICCprovides theopportunity to expand your responsibility, specialization, and leadership. #J-18808-Ljbffr