Customer Service Representative

Job Description

Job Description

Overview: This Customer Service Representative supports our company divisions. They will provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service Rep is a key role in our office.

Essential Responsibilities:

• Partner with assigned customer base to provide pricing, availability, and updates on order status.
• Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
• Enter component and sub-assemblies for sales and quotes.
• Administrative support including correspondence of email, fax, and providing return authorizations.
• Maintain a minimum profit margin.
• Complete component pricing and availability inquiries.
• Assist inside sales and outside sales team for research work, small projects and pricing.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications:  

• High School Diploma or GED required.
• Minimum of 1-2 years of relevant work experience. Experience with assembly or working with customers, preferred.
• Basic analytical ability to understand significance of pricing and cost.
• Strong mechanical aptitude.
• Strong communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with Microsoft applications to include: Outlook, Excel, and Word.

 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job hazards are typical of an office environment.  

Physical Requirements:  The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

• Must be able to go from phone call to phone call quickly and efficiently. 
• Work is primarily sedentary in nature. Some physical requirements include sitting, walking, standing, bending, squatting, twisting, lifting, grasping, etc.

Benefits :

• 100% Employee Owned - ESOP
• Health Insurance (3 plan options)
• 401(k) plan plus Employer 401(k) Matching
• Dental insurance
• Flexible Spending Accounts
• HSA - Health Savings Account
• Paid time off
• Paid Holidays
• Education Reimbursement Program
• Vision insurance
• Accident/Critical Illness Insurance options
• Life Insurance
• And more!