MEDICAL CUSTOMER SERVICE AGENT

Job Description

Job Description

MEDICAL CUSTOMER SERVICE AGENT

 

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Remote Schedule: 1 week remote every month

 

Job Summary

The Medical Customer Service Agent provides exceptional customer service to Medicare and Medicaid patients by assisting with appointments, follow-up care, insurance verification, and patient support. This role manages high-volume inbound calls while ensuring a positive patient experience and HIPAA compliance.

 

Responsibilities

• Answer and manage inbound patient calls professionally and efficiently
• Schedule appointments and conduct appointment reminder/follow-up calls
• Assist patients with enrollment, insurance verification, and healthcare navigation
• Update patient demographics and medical records accurately
• Document patient interactions and maintain HIPAA compliance
• Communicate patient concerns to providers and clinical teams
• Generate daily reports and track missed appointments
• Deliver compassionate, high-quality customer service

 

Qualifications

• High school diploma or equivalent required
• Customer service or healthcare experience preferred
• Bilingual English/Spanish is a MUST
• Strong communication, organizational, and multitasking skills
• Experience with Microsoft Office and EHR systems preferred
• Ability to work in a fast-paced call center environment

 

Benefits

• 17 PTO Days
• 11 Paid Holidays + 1 Floating Holiday
• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Company-Paid Life Insurance
• Career growth opportunities

 

Medical Customer Service Agent

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

Our Mission: Consistently provide client experiences focused on what they value most.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.