Business Analyst

About Bridge Defense. Bridge Defense is redefining how modern defense technology is delivered. Based in Washington, D.C., we are built for the dynamic mission environment facing the Department of Defense, the Intelligence Community, and federal law enforcement agencies. We provide full‐Spectrum national security solutions that combine secure infrastructure, cleared talent, and mission‑ready software to meet evolving defense challenges. Our services include secure software development in classified environments and the design and implementation of advanced IT and cybersecurity capabilities ranging from secure cloud architectures and enterprise infrastructure to data center operations, scientific analysis, cutting‑edge cyber defense, and intelligence analysis. We are led by technologists and veterans with firsthand mission experience, which enables us to understand both the operational realities and the innovation needed to succeed. Our approach is agile and outcome‑based, delivering results in weeks rather than months whenever possible. At Bridge Defense we value people, integrity, and excellence. We foster an environment where innovation thrives in support of traditional mission requirements. Our team members receive competitive compensation, robust benefits, professional development and certification opportunities, and clear paths for growth while working on the nation’s most critical projects. Core Values: Innovation & Responsiveness: We push beyond legacy models with efficient, tech‑led solutions built to scale and evolve. Trusted Performance: Security, compliance, and deep experience in delivering to demanding environments guides all we do. Mission Focused Expertise: From veteran leadership to cleared engineers, our people understand both the technology and the mission. Summary: As a Business Analyst, you will play a critical role in the development and continuous improvement of an integrated Operations and Continuous Innovation Team (OCIT) supporting mission‑critical software products and operational services across complex production applications. Serving as a key liaison between operational teams, technical stakeholders, program leadership, and government clients, you will ensure that business needs, operational performance, and product priorities remain aligned to mission objectives. In this role, you will support and monitor the delivery of Tier 1 and Tier 2 support services across multiple programs operating within Unclassified and Top Secret/SCI environments. You will help define and continuously refine escalation paths, triage procedures, incident management processes, and communication workflows tailored to the security, compliance, and operational requirements of each classification level. The Business Analyst will collaborate closely with systems engineers, developers, and program leadership to identify opportunities for process improvement and operational efficiency. You will analyze service delivery trends, user feedback, incident data, system performance metrics, and operational reporting to recommend improvements, prioritize enhancements, and support automation initiatives that reduce operational costs, improve service delivery, and demonstrate measurable return on investment. You will establish, monitor, and report on Service Level Objectives (SLOs) and associated performance metrics. Through executive‑level dashboards, reports, and briefings, you will provide actionable insights into operational performance, incident trends, customer satisfaction, and service delivery effectiveness. In support of product and service evolution, you will assist in developing and maintaining a multi‑quarter product roadmap, manage and prioritize agile backlogs, and facilitate requirements gathering, analysis, and documentation activities. You will work closely with program managers, engineers, cybersecurity teams, and senior government stakeholders to align priorities, manage dependencies, mitigate risks, and ensure the successful delivery of capabilities within a secure cloud environment. Essential Duties and Responsibilites: Analyze business and operational requirements across multiple programs and security enclaves. Support Tier1 and Tier2 operational services through process analysis, reporting, and performance monitoring. Define and maintain incident management, escalation, and notification procedures. Monitor and report on operational metrics, SLOs, and service performance metrics. Gather, document, and manage business, functional, and operational requirements. Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment. Identify opportunities for automation and process optimization. Investigate operational issues, perform root cause analysis, and recommend corrective actions. Coordinate communications among government stakeholders, operational teams, and technical resources. Prepare executive presentations for leadership review. Attending and facilitating weekly/bi‑weekly meetings with partner teams, including STEAM and client stakeholders. Serving as a representative of OCIT processes, methodologies, and operational responses. Monitoring, analyzing, and tracking issues, client feedback, bugs, enhancement requests, and operational concerns reported across both enclaves. Managing communications and monitoring designated email accounts across both enclaves to ensure timely response and issue resolution. Developing business process models, workflow documentation, standard operating procedures, and operational playbooks. Supporting continuous process improvement initiatives through data‑driven analysis and stakeholder engagement. Providing executive briefings and presentations to communicate operational performance, risks, recommendations, and strategic initiatives Required Qualifications, Education, and Experience: Active TS/SCI clearance 3+ Years of Cyber Triage 3+ Years of Enterprise Performance Reporting 5+ Years of Escalations & Notifications Experience 3+ Years of Executive Presentations Experience 5+ Years of Incident Management High colocation, 70‑80% onsite Desired Qualifications, Education, and Experience: Experience supporting IT Operations, Enterprise Support, or Mission Operations environments. Experience working in Agile, DevSecOps, and cloud‑based delivery environments. Knowledge of IT Service Management (ITSM) practices and operational governance frameworks. Strong analytical, communication, stakeholder engagement, and requirements management skills. Experience working within government or highly regulated environments. Ability to translate complex technical information into actionable business recommendations for both technical and executive audiences. The Successful Candidate will Possess: Prospective candidates should have strong risk management skills, excellent communication, teamwork, and conflict management skills. The candidate must be analytical and effectively able to prioritize needs, requirements, and other issues. Ability to communicate and interact effectively at all levels of staff and management. Ability to exercise independent judgment, develop relationships, and obtain consensus among interested parties. Critical thinker with strong technical skills, diagnostic skills and problem‑solving ability. Solid written and verbal communication skills to negotiate direction, drive projects and projects to successful conclusion and deliver knowledge to team members verbally and via clear designs, runbooks and technical engineering and exchange sessions. Self‑starter, flexible, adaptable, collaborative and motivated to champion continuous improvement. Ability to develop peer networks across an enterprise to maintain technology awareness and to support resolution of problems. Ability to operate across traditional technical boundaries, comfortable working in the compute space as well as the storage space in an operational capacity. Technically curious and driven to learn new skills. General Factors: Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it. Willing to travel, if needed. No Relocation. Must be able to sit/stand at a desk for long periods and must be able to lift 20 pounds occasionally. Must be able to multi‑task and rapidly change priorities with limited notice. Bridge Defense is an Equal Employment Opportunity and affirmative action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact us at View phone number on click.appcast.io. The pay range for this role is: 140,000 – 160,000 USD per year (Washington, DC (NAC)) #J-18808-Ljbffr