Distribution Dock Operations Associate (Will-Call Focus)

Job Description

Job Description

Help Us Deliver Craftsmanship With Care

Our specialty windows, doors, and architectural products are built with exacting standards. Your mission is to shepherd those products from our Waipahu, HI facility into customers’ hands with safety, speed, and accuracy—every single time.

Imagine This

A customer arrives for a will-call pickup on a tight timeline. You’ve already verified the order against documentation, inspected labels and packaging, and staged the pallet. With a forklift and a clear loading plan, you load efficiently, confirm records, and the customer is on their way—right product, right condition, right time. That’s impact.

Role Impact Areas

• Order Prep & Staging: Prepare, package, and stage outbound products based on company standards and customer specs.
• Will-Call Excellence: Coordinate and manage customer pickups for accuracy, timeliness, and a professional experience.
• Safe Loading/Unloading: Load and unload trucks, verifying materials against packing lists, purchase orders, and shipping docs.
• Quality Gate: Inspect outgoing shipments for accuracy, product quality, completeness, correct labeling, and secure packaging.
• Data Integrity: Maintain accurate shipment records—tracking numbers, delivery confirmations, and internal documentation.
• Clear Communication: Interface professionally with customers, drivers, supervisors, and internal partners.
• Customer Assist: Provide hands-on help during will-call following safety and service procedures.
• Issue Resolution: Collaborate with production, inventory, and logistics to resolve discrepancies or order issues.
• Equipment Mastery: Operate forklifts, pallet jacks, carts, and other equipment safely and in compliance.
• Product Care: Handle and stage windows, doors, glass, aluminum, and related products carefully.
• 5S Mindset: Keep the shipping and will-call areas clean, organized, and safe.
• Compliance: Follow company policies, OSHA standards, warehouse procedures, and material-handling guidelines.
• Escalation: Report damage, shortages, incorrect orders, or safety issues immediately to supervision.
• Versatility: Support shipping, receiving, warehouse, inventory, or facility tasks as assigned.

What You BringMinimum

• High school diploma or equivalent preferred.
• Experience in shipping, receiving, warehouse, logistics, or material handling.
• Working knowledge of shipping paperwork, packing lists, purchase orders, labels, and inventory processes.
• Ability to operate warehouse equipment safely; forklift certification preferred.
• Exceptional attention to detail to ensure order accuracy.
• Professional communication with customers, drivers, supervisors, and peers.
• Physical ability to lift, move, push, pull, and stage materials.
• Ability to stand, walk, bend, and reach throughout the shift.
• Reliable and punctual attendance.
• Comfort in a fast-moving manufacturing or warehouse environment.
• Ability to follow verbal and written instructions.

Preferred

• Experience in manufacturing, production, construction materials, or window/door/glass/aluminum settings.
• Current forklift certification.
• Experience with ERP systems, inventory tools, shipping platforms, or WMS.
• Background coordinating will-call or customer pickups.
• Strong organizational abilities; comfortable balancing multiple orders.
• Flexibility to work overtime or variable hours as business needs shift.

Traits That Set You Apart

• Detail-driven: Accurate packaging, paperwork, labeling, and fulfillment.
• Organized: Structured workflows that reduce delays and mistakes.
• Safety-forward: Consistent, compliant equipment and material handling.
• Communicative: Smooth coordination across customers and teams.
• Customer-focused: Service-minded will-call support.
• Analytical: Root-cause thinking to resolve discrepancies.
• Dependable: Reliable, steady, and committed.
• Collaborative: Works in lockstep with production, warehouse, and logistics.

Physical Requirements

• Standing and walking for extended periods.
• Lifting, carrying, pushing, and pulling materials as needed.
• Bending, stooping, reaching, twisting, and repetitive movements.
• Warehouse/manufacturing setting with moving equipment, materials, and varying temperatures.
• Consistent PPE use and adherence to safety protocols.

Where and When You’ll Work

Full-time, on-site at our Waipahu, HI facility. Schedule varies with shipping demand and customer pickups; overtime may be required.

Why Your Work Matters

Our customers count on the quality we build—and on you to deliver it safely and accurately.

Work Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, protected veteran status, disability, or any other characteristic protected by applicable law.

Job Description Acknowledgement Shipping / Will Call Associate

This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice.

Nothing in this job description is intended to create a contract of employment of any kind. Employment is strictly on an at-will basis.