Specialist, Change Management

Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother? Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. Role Overview The Specialist, Change Management supports the Business Transformation Enterprise Office (ETEO) by enabling effective adoption and sustained use of enterprise business and technology solutions. This position partners with Business stakeholders, IT teams, and vendor resources to coordinate structured change activities, document operational impacts, and support readiness for implementation milestones. The role focuses on driving user adoption, stabilizing new ways of working post go-live, and supporting value realization by ensuring solution capabilities are understood, utilized, and reinforced through consistent practices and execution of change management strategies and plans. Duties & Responsibilities Change Enablement & Business Readiness Support effective execution of change initiatives and successful adoption across the organization Lead comprehensive change impact assessments, systematically gathering and analyzing information across functions, roles, and regions to identify and document operational, organizational, and stakeholder impacts Translate assessment findings into actionable insights that transform change strategies, readiness plans, and targeted interventions Ensure all impacts are clearly documented and communicated to relevant stakeholders Conduct readiness planning and execution activities, including stakeholder engagement, communications planning, and go-live preparation Coordinate readiness checkpoints with Business owners, IT teams, and vendor resources to confirm preparedness for cutover, go-live, and stabilization Identify change risks and adoption barriers, and support mitigation actions to improve engagement and execution Partner with internal stakeholders, including but not limited to HR, for organizational and skill discussions related to transformation programs Conduct change reinforcement activities to promote consistent understanding and adoption Facilitate working sessions with Business SMEs, IT, and vendor resources to confirm end-to-end impacts and readiness needs Support business process mapping activities related to understanding "as-is" process and "to be" processes for new ways of working Adoption Monitoring & Value Realization Monitor adoption and user experience indicators post go-live (usage trends, recurring issues, escalations, manual workarounds) to identify where reinforcement is needed Partner with Business owners, IT, and vendor teams to confirm key capabilities are enabled, understood, and actively used Proactively monitor and stay informed of upcoming system enhancements, process changes, and business initiatives to anticipate and coordinate necessary change management and training activities, ensuring stakeholders are prepared and supported throughout the transition Participate in value realization reporting by documenting measurable outcomes and support defining and communicating value realization during the project lifecycle to drive adoption and understanding Training & Enablement Support Draft communications that reinforce standard usage expectations and key behavioral changes Coordinate user engagement activities (office hours, demos, Q&A sessions) to improve readiness and adoption Collect feedback and recurring questions from end users and coordinate updates to training documentation Support hyper care activities by tracking user experience themes with actionable tasks to support operational impacts affecting business continuity Operational Impact Documentation & Alignment Support Document operational impacts associated with solution changes, including role impacts, key handoffs, and required user actions Maintain change-related documentation to support communication, training, and transition to operational support teams Identify and escalate of gaps requiring decision, clarification, or additional enablement activities Vendor Coordination and Delivery Support Maintain change management artifacts including but not limited to: change impact assessments, leadership alignment reviews, status reporting inputs, etc. Coordinate vendor participation and deliverable inputs as needed to support readiness, training, and stabilization activities Support transition planning to operational ownership, including knowledge transfer planning and documentation readiness Experience & Qualifications Education Bachelor's Degree (or equivalent experience) Business Administration, Information Systems, Communications, Organizational Development or related field Experience Minimum 5 years Experience with change management initiatives directly supporting workstreams such as communications, training, readiness, business analysis; Experience working in cross functional environments supporting business and IT initiatives Licenses and Certifications (Preferred) Prosci Change Management Lean Six Sigma Yellow or Green Belt PMP - Project Management Professional Software/Technical Skills Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Teams) Working knowledge of Organizational Change Management (OCM) principles (e.g., ADKAR or similar frameworks) Familiarity with project management concepts Enterprise technology implementations (ERP, HRIS, CRM, eCommerce) Process mapping tools (Visio, Lucidchart, Miro, etc.) Other Skills/Knowledge/Abilities Strong process documentation and analysis skills (as-is/to-be, gap analysis) Ability to communicate effectively with diverse stakeholders (business and technical) Strong organizational skills with attention to detail and follow-through Ability to manage multiple priorities and meet deadlines in a fast-paced environment Ability to promote and build a commitment to change Proven ability to manage time effectively Demonstrated ability to operate effectively in manufacturing, distribution, shared services, or corporate environments Ability to adapt change management approaches to varied governance bodies (Steering Committees, Change Control Boards) Additional Details for This Role This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid Base Salary The targeted base salary range for this position is $ 90,000 - $ 116,000 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data. The base salary accounts for the entirety of the on-target earnings for this role. No additional incentives or variable pay are applicable. Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at Our Mission, Vision & Culture Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and is a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers. Equal Opportunity Employer (EOE) Statement Brother International Corporation (\"Brother\") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Brother International Corporation